New

Lead ServiceNow Engineer

TEKsystems
$70.00 - $75.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Pittsburgh
Oct 08, 2025
Hybrid in either Cleveland, Philly, Dallas, Phoenix, Birmingham, Pittsburg No C2C We are launching a strategic initiative to modernize, automate, and manage IT services, operations, and other critical business functions by transitioning to a new, out-of-the-box ServiceNow instance. This effort aligns with industry standards to enhance regulatory compliance, operational efficiency, and overall effectiveness. As part of this transformation, we are building agile teams to support the ServiceNow platform across the following modules: * IT Asset Management * IT Operations * IT Service Management * Enterprise Service Management * Employee Experience * IT Portfolio Management Work Execution Overview * The program is foundational and may impact numerous use cases. * Engagement with key stakeholders will evolve as dependencies and impacts are identified. * Eight workstreams are in place, each led by a Program Lead responsible for delivery. * Agile crews are aligned to workstream objectives. * The platform will be delivered using a release-based approach. Key Responsibilities * Design and develop solutions using ServiceNow's Employee Experience Suite. * Ensure infrastructure designs and upgrades align with ITIL standards. * Collaborate with HR, IT, and Facilities teams to gather requirements and translate them into technical specifications. * Build and maintain employee journeys, case management workflows, and self-service portals. * Customize and configure ServiceNow applications using Flow Designer, UI Builder, and Script Includes. * Integrate ServiceNow with third-party systems and internal tools to support seamless employee experiences. * Ensure platform performance, scalability, and security best practices. * Participate in Agile development cycles, including sprint planning, reviews, and retrospectives. * Provide technical documentation and user training as needed. Required Skills * ServiceNow * ITSM * Employee Experience * API Integration Preferred Experience Experience with any of the following ServiceNow modules is a plus: * IT Asset Management * IT Operations * IT Service Management * Enterprise Service Management * Employee Experience * IT Portfolio Management Experience Level Expert Level Pay and Benefits The pay range for this position is $70.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pittsburgh,PA. Application Deadline This position is anticipated to close on Oct 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.