Senior, Omnichannel Operations Strategies

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Omni Operations Strategies is an integral member of the team responsible for developing strategies and processes to support omni-channel operations and initiatives. The operations include but are not limited to Store Fulfillment, BOPS and Curbside Pickup, Returns Management, RFID, and Product & Tech Implementation. They lead efforts to improve the customer and colleague experience while driving sales and profit for Macy's. This individual actively partners and influences cross functional teams which include but not limited to Workforce Strategy, Supply Chain, Corporate Communications, Digital, Product & Tech, Asset Protection, and Store Environment. They work closely and interact with the Store and Field Leaders to implement best practices to improve performance and productivity in stores. They create management reports and present findings of analysis to make recommendations to support simplifying processes and enhance the customer experience.

What You Will Do

• Support cross-functional strategies across store operations and partner with key stakeholders to develop strategies through a comprehensive approach to improve efficiency with workload execution.
• Define system enhancements and product designs required to support an efficient and streamlined store operation. Participate in User Acceptance Testing to resolve and influence tools and reporting available to the colleagues through collaboration with Key Business Partners across Stores, Digital, and Tech.
• Develop communication and provide partnership to store teams, including weekly cascades, training materials, and individual pilot updates.
• Facilitate efficient operation of initiatives by developing and documenting comprehensive best practices.
• Enhance store operational performance, increase sales, and reduce expenses through system enhancement requests.
• Support stores with daily monitoring and issue resolution, including participation in scheduled weekend and peak coverage in rotation with teammates.
• Influence management in measuring operations productivity by designing, building, and distributing accurate management reports using Excel or similar applications.
• Visit stores for continued operations improvement observations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Communication: The ability to communicate clearly and effectively with store teams, internal partners, and stakeholders of all levels, including VP-level executives.

Analytical Skills: Proficiency in conducting data analysis and interpreting results to make informed recommendations and decisions.

Problem-Solving Ability: Capacity to promptly identify and resolve issues, employing problem-solving skills and collaborating with various teams and partners as needed.

Strategic Planning: Skill in developing and executing strategies to expand store fulfillment operations while maintaining customer experience standards.

Independence and Initiative: Ability to work independently with minimal supervision, taking ownership of projects and identifying opportunities for improvement.

Attention to Detail: Strong attention to detail and organizational skills to manage workload effectively and prioritize tasks.

Leadership and Negotiation: Demonstrated leadership qualities and negotiation skills to collaborate with stakeholders, drive initiatives, and achieve objectives.

Customer Focus: Commitment to prioritizing customer needs and satisfaction in decision-making processes.

Operational Efficiency: Skill in developing and documenting best practices to facilitate the efficient operation of initiatives and processes.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 2-4 years of related experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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