New 
Director - Global Vendor Solutions
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Oct 08, 2025 | |
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OverviewOrganisation Summary Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don't just support Microsoft's business-we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. As part of Microsoft Business Operations (MBO), you'll be at the heart of a team that: Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets. Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations. Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement. We embrace "AND"-holding paradoxes like agility AND stability, innovation AND compliance-to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale. If you thrive in complexity, lead with curiosity, and aspire to make a global impact-Global Vendor Delivery & Solutions at MBO is your next destination. Role Summary We are seeking a visionary leader to serve as Director of Global Vendor Solutions, responsible for defining and executing a multi-year AI strategy that transforms business operations and vendor-managed processes. In this role, you will lead the integration of advanced AI technologies - including Microsoft's COSMIC platform, Dynamics 365 (D365), Azure AI services, and CoPilot - into our workflows to streamline execution and drive process innovation. You will sponsor end-to-end process design, governance, and transformation initiatives across multiple teams, ensuring high efficiency, compliance, and risk mitigation. Additionally, you will help drive strategic supplier partnerships to realize the AI benefits and investments at scale. This role requires a seasoned thought leader with deep expertise in people leadership, process transformation and change management - someone who can champion AI-driven transformation to achieve bold step-changes in operational excellence. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesKey Responsibilities Process Design & Execution: Sponsor the design of highly complex business processes and oversee their execution across the organization, developing end-to-end workflows that improve performance and align with strategic goals. Define annual process objectives and implement solutions to ensure industry-standard measures, controls, compliance, optimal customer experience, and cost efficiency are in place. Process Governance & Risk Management: Provide oversight and governance for multiple complex processes, establishing robust controls and documentation. Anticipate and mitigate risks across process lifecycles (design, execution, optimization, evaluation) to ensure stability and compliance. Create a strong culture of process governance and risk awareness, holding teams accountable for maintaining process integrity and readiness. Supplier Management & Partnerships: Oversee AI governance of large vendor/supplier contracts for outsourced operations. Drive standardization and AI/continuous improvement of vendor-delivered processes, using performance metrics and controls to make strategic decisions. Lead collaborative initiatives with suppliers to co-innovate and achieve new performance targets, including a strategic objective of 50% reduction in BPO suppliers by FY27. AI Strategy & Technology Deployment: Lead the deployment of AI and automation solutions to transform operations. Leverage the Intelligent Workflow capability (COSMIC) and related Microsoft tools (Dynamics 365, Power Platform, Azure AI Services, CoPilot) to eliminate manual process steps and enable data-driven, intelligent workflows. Design and execute a multi-year roadmap for AI adoption in revenue operations and business processes, aiming to automate a major portion of process steps and greatly improve speed and quality. Change Management & Continuous Improvement: Champion change management efforts to successfully land process changes and new technologies across the organization. Communicate a clear future vision and roadmap to stakeholders, and ensure readiness (people, data, tools) for change. Implement continuous improvement (CI) initiatives using methodologies such as Lean, Six Sigma, and Prosci, translating data insights into action to refine processes and drive ongoing benefits realization. People Leadership: Manage and mentor a high-performing team of technical, program, process managers and analysts. Foster an inclusive, growth-mindset culture that empowers employees, encourages cross-team collaboration, and holds individuals accountable for outcomes. Provide coaching and development opportunities, and model Microsoft's leadership principles (Model, Coach, Care) to attract and retain top talent. Ensure the team continually adapts and learns in a rapidly changing environment, especially as AI capabilities evolve | |