Service Coordinator

Make your mark at the world's largest HVAC company

Daikin Applied is seeking aService Coordinatorwhere you willperform customer service, service fulfillment coordination, and administrative functionsto best support the operationsofaservice office.Come bea part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location:Onsite role based out of our Davie Service Office

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handles customer inquiries and routes questions of technical nature to theappropriate resource
• Tracking of time and attendance for technicians
• Coordinates job startups andmaintaincommunication with the customerregardingscheduling for the startup and follow-up on jobs in progress/completed
• Invoices and bills customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinates warranty administration process, parts orders, and tracks shipments
• Answers telephones and greets customers whilemaintainingprofessional and courteous customer contact
• Assistnew hires in the completion of their new hire paperwork, completes employerrequiredsections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enters all information andmaintainsinformation into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensurestimelyclose-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintains filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

What'sin it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

MinimumQualifications:

• High School Diploma or GED
• 3+years of related experience inmechanical, electrical, or plumbing service field
• Work visa sponsorship is not available for this position

PreferredQualifications:

• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Controls Technicians is a plus
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $23.65 - $36.59 in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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