DLO Strategic Account Executive

Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 8am-5pm

Key Responsibilities

• Business Development & Growth
  
  
  
  • Identify and pursue new business opportunities across channels such as ACOs, FQHCs, health plans, health systems, tribal, emerging care delivery models and other areas as defined.
  • Drive growth and retention within existing hospital and health system accounts by identifying upsell, cross-sell, and leakage prevention opportunities.
  • Own deal closure, from opportunity identification through negotiation, contracting, and onboarding.
  
  
• Strategic Planning & Execution
  
  
  
  • Define and execute market strategies, business plans, and growth initiatives at state and regional levels.
  • Partnerships with internal teams (Commercial, Operations, Clinical, Marketing, Deployment) to align solutions with customer and channel needs.
  • Develop proposals, RFP (bids) responses, and business reviews for key accounts and associations.
  • Launching and Leading applicable new products
  
  
• Relationship Management
  
  
  
  • Build and maintain effective relationships with C-Suite executives, senior healthcare leaders, and industry associations.
  • Act as a trusted advisor, educating partners on laboratory testing innovations, connectivity solutions (Quanum, e-orders, e-prescribe, Lab Stewardship), and emerging healthcare delivery models.
  • Collaborate with regional sales leaders and account executives to deliver unique, client-specific solutions
  • Lead client business review for assigned business channels.
  
  
• Operational Excellence & Customer Success
  
  
  
  • Monitor customer satisfaction and proactively resolve service issues in partnership with Customer Solutions and Specialty Account Executives.
  • Conduct business reviews and provide ongoing training to ensure strong customer retention.
  • Accurately forecast pipeline and revenue via Salesforce (SFDC); complete administrative responsibilities on time (reports, expenses, compliance training).
  
  

Key Competencies for Success

• Hunter mentalitywith ability to open doors and close deals.
• Customer-centric mindset with ability to build long-term partnerships.
• Strong organizational, planning, and multi-tasking skills.
• Comfortable working in a matrixed environment, influencing without direct account ownership.
• Agile and adaptable to changing priorities and marketplace dynamics.
• Recommendation and Ideas for enhanced success and new tools.

Qualifications

• Bachelor's degree required.
• Minimum 5+ years' experience in sales, business development, or strategic account management, preferably in laboratory medicine, diagnostics, or healthcare services.
• Proven success in hunting roleswith measurable revenue growth.
• Experience working with large physician networks, employers, associations, and non-traditional healthcare models.
• Strong understanding of:
  
  
  
  • Healthcare industry dynamics (Medicare/Medicaid, payors, regulations).
  • Laboratory operations, testing services, and pricing strategies.
  • B2B business development and economics.
  
  
• Excellent relationship-building and C-Suite selling skills.
• Exceptional presentation, negotiation, and storytelling abilities to instill confidence in senior leaders.
• High proficiency with Microsoft Office and CRM tools (Salesforce preferred).

Physical & Travel Requirements

• Ability to manage multiple priorities with frequent interruptions.
• Comfortable working long periods on a computer.
• Travel: Minimum 3 days per weekin field-based customer-facing activities.