Product Manager, Payment Acceptance - Active Advantage

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We're looking for a Product Manager with deep expertise in the payments ecosystem to own and improve credit-card transaction acceptance for Active Advantage, our global membership program. This role goes beyond traditional product management-it's about mastering the details of issuers, acquirers, merchant IDs, BIN behavior, and descriptor strategy to raise approval rates and reduce friction. You'll design granular dashboards to monitor performance at the issuer, bank, BIN, and client-cohort levels, identify patterns, and work directly with processors, networks, and internal teams to deliver measurable, data-driven improvements in payment success and customer experience.

This Product Manager role is uniquely focused on payment transaction acceptance for Active Advantage, our global membership subscription product. Rather than traditional feature development, this position centers on optimizing payment performance-ensuring every attempted transaction has the highest possible chance of approval across all markets and card networks.

The ideal candidate will bring deep domain expertise in payments, including practical understanding of issuers, acquirers, card networks, merchant IDs (MIDs), BIN behavior, and descriptor strategy. You should be fluent in how authorization decisions are made and how to influence them through data, configuration, and process improvements.

In this role, you'll build and own detailed performance dashboards that monitor acceptance at multiple levels-issuer, bank, BIN, processor, and customer cohort-to identify trends, anomalies, and opportunities for improvement. You'll analyze payment outcomes by agency and client segment, partnering with Finance, Data, and Payment Operations to uncover why certain cohorts experience lower acceptance and to implement targeted remedies.

Your work will involve collaborating with external processor and network contacts to fine-tune presentment logic (e.g., MCC, descriptor, routing, retry cadence) and engaging internal engineering teams to ensure our payments infrastructure is instrumented for precision monitoring. Success in this role means transforming complex transaction data into actionable insights that drive measurable improvements in acceptance, reliability, and customer trust.

This position is ideal for someone who comes from a payments or acquiring background-for example, from an issuer, processor, PSP, or card network-and who wants to apply that expertise within a product-led environment. Strong analytical skills, deep familiarity with payment lifecycle data, and comfort working at the intersection of financial operations, data science, and product management are essential.

This role provides strategic and operational direction for Active Advantage, an eight-figure annual recurring revenue membership product within Active Network's consumer portfolio. The Product Manager - Payment Acceptance is responsible for ensuring that customer transactions succeed consistently and compliantly across all markets.

Rather than focusing on feature delivery, this role centers on payment performance - owning how our credit and debit transactions flow across issuers, acquirers, and processors. The Product Manager identifies friction, partners with finance and data teams to resolve it, and ensures our payment ecosystem performs at the highest possible acceptance rate.

• Serve as the product owner for payment acceptance across all Active Advantage merchant accounts and regions.

• Partner with Global Payments, Finance, and Engineering to monitor, analyze, and improve transaction authorization performance.

• Design, maintain, and continuously refine deeply detailed dashboards that monitor payment outcomes at multiple levels - including issuer, bank, BIN, processor, merchant ID, and customer cohort.

• Analyze patterns by agency and client groupings to understand where acceptance varies and lead structured initiatives to close performance gaps.

• Work directly with payment partners to optimize presentment strategy (including MCC, descriptor, routing, and retry logic).

• Ensure all payment activity complies with regional recurring-payment regulations in the U.S., U.K., and Australia.

• Collaborate with Data and Finance to reconcile payment data and improve transaction visibility, accuracy, and reporting reliability.

• Translate findings into business recommendations that directly improve recurring revenue capture, customer retention, and card network reputation.

• Partner with other product teams using shared infrastructure to standardize best practices in acceptance monitoring and reporting.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.

• Minimum 6 years of relevant experience in payments, acquiring, or financial operations, ideally with exposure to recurring billing or large-scale e-commerce.

• Demonstrated ability to interpret and act on authorization, settlement, and chargeback data.

• Experience collaborating cross-functionally with data, engineering, and finance teams.

Preferred Qualifications

• Prior experience working for or with a payment processor, acquiring bank, card network, or large-scale merchant.

• Familiarity with key payment concepts including issuer response codes, BIN behavior, merchant category codes (MCC), charge descriptor optimization, and retry logic.

• Proficiency in data visualization or analytics tools (e.g., Power BI, Looker, Tableau, SQL).

• Experience designing or managing dashboards that track granular transaction metrics and trends.

• Understanding of regional compliance obligations for recurring billing and refunds.

• Strong communication skills with the ability to translate technical detail into actionable insight.

Skills / Knowledge - Applies deep understanding of payments ecosystems and authorization mechanics to improve business outcomes. Uses analytical reasoning and creativity to identify systemic issues and implement data-driven solutions.

Job Complexity - Works on complex transaction acceptance and financial data issues that require nuanced evaluation across multiple systems, partners, and global markets. Exercises independent judgment in selecting methods, interpreting results, and recommending interventions that directly impact revenue capture and customer satisfaction.

Supervision - Operates with a high degree of autonomy, collaborating laterally across functions rather than managing a team directly. May coordinate activities of analysts or data contributors as needed.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.