Bilingual Customer Service / Phone Intake Representative (Fully Remote)

22nd Century Technologies, Inc.
Pay rate: $15/hr w2
United States, Wisconsin, Madison
301 South Bedford Street (Show on map)
Oct 17, 2025
Title: Bilingual Customer Service / Phone Intake Representative (Fully Remote) Duration: 3+ months Contract Pay rate: $15/hr w2 Location: Madison, WI 53703 (Remote) Shift timings: Rotational Between Monday - Friday, 8 AM - 5 PM BG/DT required: Yes Job Description: Respond to inquiries (phone and email) based on information included in the public-facing website guidance, FAQs, or other documentation or guidance shared directly from supervisors/lead Respond to email inquiries within 2 hours (except inquiries that require escalation) Respond to phone calls/voicemails within 1 hour, making at least 3 documented attempts to reach providers within 72 hours before archiving the conversation Attend necessary training Install any necessary technology tools Participate in scheduled team calls or other communications strategies Follow guidance outlined in Support Center Resource Guide and associated documentation Email templates and phone scripts Response protocol - logging provider contact and conversation Installing any necessary technology tools Respond to provider inquiries Distribute escalations to other contacts as necessary Create protocol for regular communication to share common issues, call/email volume, and discuss support needs