Field Service Technician

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Primary Job Duties and Responsibilities

• Conduct field visits to support installations, Start-ups of new systems and troubleshooting of existing systems.
• Communicate with customer pre and post startup to support testing, customer training and troubleshooting.
• Create field service reports for internal and external uses, to document knowledge transfer.
• Coordinate with sales team on questions for any replacement parts or recommended spare parts as it pertains to application on existing systems.
• Support trade shows, webinars, and other promotional events as a technical representative.
• Assist in product selection, configuration, and integration based on customer specifications and industry standards.
• Maintain knowledge of factory processes, tool, materials, and equipment.
• Travel Requirements: Expected travel across continental U.S. >50% of the time.

Required Qualifications

• High School Diploma, GED, or equivalent.
• Minimum 5 years of experience in field service, system start-ups, or equipment manufacturing.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to coordinate with maintenance and chemical companies regarding water treatment systems.
• Proficiency in MS Office Suite (Outlook, Excel, Teams, PowerPoint) and other relevant systems.
• Excellent verbal and phone communication skills to engage clients and maintain positive relationships.
• Ability to explain system functionality remotely via phone or MS Teams.
• Must be able to train customers onsite on various water treatment systems and provide technical documentation.
• Knowledge of and adherence to applicable laws, codes, regulations, and safety procedures at each job site.

Preferred Qualifications

• Experience with water treatment equipment including softeners, filters, and reverse osmosis units.
• HVAC license or certified plumber.
• Experience with electrical systems or PLC programming.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to stand for long periods of time.
• Ability to lift and carry up to 30 pounds.
• Ability to push and pull up 30 pounds.
• Ability to physically move around manufacturing floor.
• Ability to read documents and communicate clearly with customers, management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, gloves and safety glasses.
• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $29.10 - $34.00 per hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI Remote

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.