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Patient Account Associate - Duke Integrative Medicine

Duke Clinical Research Institute
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Oct 27, 2025
Job Band C1 Monday - Friday onsite General Description Duke Integrative Medicine is seeking a Patient Account Associate to become part of our Guest Services/Front Desk team. This role requires a high level of accuracy and performance, critical thinking, excellent communication, and exceptional customer service skills. Duties and Responsibilities Develop relationships with customers to gather and process information, resolve issues, ensure accurate reimbursement, and optimize customer satisfaction. Schedule appointments, process referrals, front-desk duties, register guests into programs, assist patients and guests as needed. Gather and process information as needed. Ensure high production levels and quality of work in compliance with DUHS policy standards. Responsibilities may also include managing a work portfolio and meeting revenue expectations. Operate general office equipment, generate letters/emails, work on spreadsheets, and enter and sort data. Work independently, making decisions related to individual work activities. Accountable for personal work activities, with assignments defined by an immediate supervisor or manager. This role does not involve supervising other employees. Minimum Qualifications Education High school diploma with knowledge of basic grammar and mathematical principles. Some postsecondary education is preferred. Additional training or knowledge of related business is beneficial. Experience Two years of experience in hospital access, physician office, billing, and collections, or an equivalent combination of relevant education and experience. Knowledge, Skills, and abilities Excellent oral and written communication skills Ability to analyze data and perform multiple tasks Capability to work independently and make decisions related to individual work activities Proficiency in developing and maintaining professional, service-oriented relationships with patients, physicians, co-workers, and supervisors Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.