Partner Engagement Manager

Partner Engagement Manager (C2B) - Denver, CO / New York, NY / Atlanta, GA
Do you want to make an impact by shaping our next-generation bill payment ecosystem by improving how we serve a growing and diverse partner base? This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business.

Western Union powers your pursuit
We are seeking a Partner Engagement Manager to join our Consumer-to-Business (C2B) team, a critical function within our bill payments business.

This is a high-impact opportunity for someone who enjoys working at the intersection of deal-making, relationship management, and strategy execution-with a clear mandate to unlock growth and build sustainable value across our partnership ecosystem. This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business.

You will lead strategic negotiations with partners to modernize legacy arrangements, introduce new partnership dynamics, pricing or fees, and align on term changes-all while strengthening trust and ensuring long-term value creation.

You will manage a diverse portfolio of partnerships, provide effective account stewardship while prioritizing and renegotiating agreements with the greatest impact. By aligning internal and external stakeholders, you will turn complex or ambiguous situations into clear, actionable outcomes.

You will expand the value pool by driving critical partner engagements and structuring deals that deliver mutual benefit for customers, biller partners, and affiliate partners. Through your expertise, you will unlock opportunities that transform under managed partnerships into engaged and growth-oriented partnerships.

Success in this role looks like a prioritized portfolio with the highest-value partnerships engaged and transformed first, measurable improvements in scope, terms, pricing and fee structures; stronger and more transparent partner relationships, and a clear roadmap to refresh all 500+ agreements efficiently and effectively.

Role Responsibilities:

Business Development and Partner Engagement

• Serve as the main point of contact for all partner engagements, which will range from cold contacts to ongoing executive-level engagements
• Proactively manage the agreements for partnership lifecycle including onboarding, renewals, expansions, and terminations
• Negotiation planning and execution: research, opportunity sizing, scenario planning, key stakeholder identification, pitch preparation, pitching, negotiating, red-line management, signing, and execution follow-up.
• Advocate for partners in internal cross-functional stakeholder meetings to ensure priorities are met and issues are resolved efficiently
• Analyze performance data to identify trends, opportunities, and areas for intervention

Program Planning & Execution

• Lead the end-2-end partner engagement planning, prioritization, and execution of contract renewals, expansions, and terminations
• Collaborate with Sales Enablement and Marketing to develop compelling pitch materials to support negotiations and drive successful engagement outcomes
• Drive internal and partner-facing readiness to ensure successful launches of partnership additions or changes
• Partner closely with the North America sales team to implement agent-related initiatives
• Represent the C2B product in cross-functional forums including Legal, Operations, Customer Care, KYCC, Compliance, and Sales Enablement

Market Research & Biller Analysis

• Analyzing current and past partner performance to prioritize partnership engagements,
• Conduct research on industry competitors and market benchmarks.
• Evaluate potential and existing billers to identify business opportunities and performance gaps.
• Assess marketing and promotional efforts from both internal and external stakeholders.
• Identify and address operational or customer experience issues in partnership with internal teams.

Role Requirements:

• 5+ years of experience in product management, account management, or a related business role.
• 5+ years of experience leading contract negotiations
• Strong experience working in cross-functional environments with legal, operations, marketing, and technology stakeholders.
• Proven ability to manage complex relationships with executive level external partners and internal teams.
• Excellent written and verbal communication skills, with strong executive presence.
• Data-driven mindset and ability to derive insights from performance metrics.
• Self-motivated and driven to provide a top-quality service to partners and customers
• Experience in financial services, payments, or fintech is a plus.
• Business development or sales experience a plus
• Experience in financial services, payments, or fintech is a plus.
• Business development or sales experience a plus
• Travel = < 5%

We make financial services accessible to humans everywhere.Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary
The base salary range is $120,000 - $150,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave
• One day volunteer time off
• $0 Money Transfer Fee Discount Code - Quarterly
• Recognition Program "Game Changers"
• Employee Discount Program
• Global Adoption Assistance
• Global Scholarship Awards Program
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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