Patient Accounting Coordinator 4

Position Summary:
The Team Lead serves as a key operational and leadership resource, providing day-to-day oversight, guidance, and support to team members. This role ensures timely and accurate completion of billing and follow-up activities, monitors work volumes and performance metrics, and drives process improvement to enhance efficiency and revenue outcomes. The Team Lead collaborates closely with leadership, facilitates training and staff development, and promotes a culture of accountability, quality, and continuous improvement across all team functions.

Administrative

• Monitor staff workloads, work queues (WQs), and volumes; identify and report issues or emerging trends to leadership.
• Manage assigned payer WQs and ensure timely follow-up and resolution within Lead worklists.
• Manage biweekly team huddles, ensuring key updates, performance discussions, and issue escalation are covered.
• Serve as leadership backup as needed, maintaining continuity in decision-making and daily operations.
• Assist in departmental projects and other duties as assigned by leadership.

Operational amp; Workflow Management

• Identify workflow inefficiencies or barriers and propose solutions to optimize productivity.
• Manage specific payer escalation WQs and facilitate resolution of high-priority issues.
• Review and update standard operating procedures (SOPs) and tip sheets to reflect current workflows.
• Drive continuous process improvement initiatives in collaboration with leadership and cross-functional teams.
• Conduct monthly quality and process audits to ensure compliance and accuracy in billing practices.

Training amp; Team Development

• Create and maintain comprehensive training plans for new hires and existing staff.
• Conduct onboarding, refresher, and cross-training sessions to promote skill development and consistency.
• Provide timely and constructive feedback on work quality and adherence to procedures.
• Regularly review staff work processes and identify opportunities for coaching or skill enhancement.
• Diagnose errors to determine root causes and recommend corrective actions to prevent recurrence.

Communication amp; Support

• Serve as the primary point of contact for staff questions and day-to-day operational guidance.
• Communicate process updates, policy changes, and payer-specific updates promptly to the team.
• Collaborate with leadership and peers to ensure consistent messaging across teams and functions.
• Escalate unresolved or systemic issues appropriately to leadership for timely intervention.
• Foster a supportive, solutions-oriented team environment focused on accountability and professional growth.

MINIMUM REQUIRED QUALIFICATIONS
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.