New

Dispatcher/Customer Service Representative

Vaco
$22.00 / hr
401(k), retirement plan
United States, Florida, Deerfield Beach
Oct 28, 2025
Vaco has an immediate opening for aDispatcher/Customer Service Representative Location: Deerfield Beach, FL Compensation: $22/hour Hours: Monday - Friday 8AM-5PM This position will report to both the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction. *Responsibilities include, but are not limited to:* Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity. Act as the primary point of contact for customers regarding order status, delivery times, and product availability. Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers. Work closely with carriers' transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment. Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS). Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency. Ensure compliance with safety regulations and company policies in dispatch operations. Prepare and generate daily/weekly dispatch and service performance reports. Support inventory tracking and stock reconciliation processes when needed. *Qualifications:* Must have associate's degree or dispatch experience. Bachelor's degree is preferred. Safety focused and able to participate in a safety-centered work culture. Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred. Excellent written and verbal communication skills with professional decorum over the phone. Embracement and enhancement of Performance-based, Safety Culture Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively. Problem Solving, Decision-Making, and Critical-Thinking skills. Attention to detail, ability to stay organized and work independently. Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required. Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint). Must be able to speak, read and write English. Bilingual or Spanish is a plus. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.