Product Manager - US SMB Digital Experience

Job Description

Make your mark at one of the biggest names in payments. With proven technology, we process more transactions than anyone else-powering the global economy and making the way millions of people pay easier every day.

When you join Worldpay, you join a global community of experts and changemakers, reinventing an industry through innovation and collaboration.

What makes a Worldpayer? Think, Act, Win. We stay curious-asking the right questions to simplify the complex. We're dynamic-empowered to make decisions that matter. And we're determined-winning and learning as one team.

We're looking for a Product Manager to join our Digital Customer Experience & Portals team and help us unlock the potential of every business.

As a Product Manager I, you'll help shape and deliver features for Worldpay iQ, our merchant selfservice portal, and adjacent optimization capabilities that improve onboarding, user provisioning/entitlements, reporting and valueadded services adoption. You'll convert customer and stakeholder insights into prioritized roadmaps, guide delivery with crossfunctional partners, and measure outcomes to drive product performance.

• Own a slice of the iQ portal experience (e.g., onboarding, user management/entitlements, reporting modules, or optimization features) and deliver iterative value with clear outcomes and KPIs.

• Build and maintain a feature roadmap aligned to business goals; translate market/user insights into problem statements, epics and wellscoped stories.

• Partner across the Agile Release Train (ART)-engineering, design/UX, architecture, RTE, product owners, compliance and GTM-to plan increments, remove blockers and ship quality releases.

• Define requirements and acceptance criteria; validate through discovery methods (customer interviews, usability tests, data analysis) and manage backlog tradeoffs.

• Track product performance (adoption, CSAT/NPS proxies, funnel metrics, operational SLAs) and use insights to improve conversion, activation and retention.

• Contribute to gotomarket with product briefs, release notes and enablement content; support internal readiness for new/updated capabilities.

• Help ensure adherence to data, privacy and risk standards in partnership with security, compliance and data governance.

• Participate in budget/forecast inputs and align investments to measurable impact.

• 3+ years in product management or adjacent roles (business analysis, UX, solutions/strategy) building B2B/B2C SaaS or portal experiences-ideally in payments/fintech.

• Working knowledge of identity & access, user provisioning/entitlements, or complex workflows across partner/merchant personas.

• Competence with Agile/SAFe practices, writing user stories and outcomes, and collaborating within multiteam trains.

• Analytical chops: comfort with dashboards, SQL/BI basics or product analytics to size opportunities and validate impact.

• Clear, concise communication with technical and nontechnical audiences; strong stakeholder management.

• Bachelor's degree or equivalent experience in business, information systems, engineering or related field.

• Experience with payments acquiring, merchant portals, valueadded services (e.g., tokenization, account updater, revenue optimization, surcharging/fee recovery), or financial reporting.

• Handson with Aha!, Jira, Confluence, Figma and product analytics tools.

• Familiarity with risk, compliance and data governance considerations in financial services.

A career at Worldpay is more than just a job. It's the change to shape the future of fintech. At Worldpay, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.