Operations Manager V- Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.

Circet USA's benefits package includes the following:

Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.
• Own the ultimate responsibility for the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of mobile services
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value
• Develop a comprehensive understanding of typical business challenges faced by customers
• Serve as a customer advocate in influencing product roadmap and improvements
• Manage customer escalations and issue management and prioritization
• Manage Device Protection programs SC+ for Business Elite+
• Manage performance metrics: CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Partner effectively with other groups within Samsung, including Sales, Product Management, Legal, and others
• Contribute to the whole unit's success as a team player

• 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• Bachelor's degree required
• A "get it done now" attitude with experience and capability to work in a highly autonomous environment
• Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
• Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising

Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.