Junior Help Desk

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are curretnly seeking a Junior Help Desk to support one of our contracts.

2+ years experience in Helpdesk/Desktop support
• Providing first and second-level technical support to end-users for desktops, laptops, and related hardware/software.
• Troubleshooting and resolving complex issues with operating systems, applications (especially Office 365), and network connectivity.
• Managing user accounts and permissions using Active Directory.
• Configuring and deploying new hardware and software.
• Performing system maintenance, updates, and migrations.
• Documenting support requests, solutions, and incidents.

• Desired Qualifications:

• Technical Skills:

• Operating Systems: Deep knowledge of Windows and potentially Mac OS.

• Networking: General understanding of concepts like IP routing, DNS, and common network hardware (routers, switches).

• Microsoft Ecosystem: Expertise in Office 365, Active Directory, Group Policy, and Outlook.

• Soft Skills:

• Problem-Solving: Ability to diagnose and resolve complex technical problems efficiently.

• Customer Service: Strong interpersonal skills, with patience, empathy, and the ability to clearly explain technical issues to non-technical users.

• Communication: Excellent verbal and written communication skills.

• Independence: Ability to work autonomously and prioritize tasks without constant supervision.

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.