Field Service Manager

thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of expertise and experience. Our plants and machines use state-of-the-art production processes to conserve resources, minimize environmental impact and deliver maximum performance and efficiency.

Position Overview:
The Field Service Manager is responsible for providing coordination of personnel, supplies, vendors, and equipment as needed to satisfy the objectives of field service projects while ensuring quality of workmanship, customer satisfaction, profitability and compliance with government regulations.

Essential Duties & Responsibilities:

• Frequent customer interaction including after hours and on weekends.
• Interpret specifications, blueprints, and job proposals or purchase orders as needed to advise Field Service departments and subcontractors.
• Plan and coordinate the scope of work and duration of service projects.
• Provide detailed instructions to Field Advisors, Machinists & Field Superintendents regarding scope for upcoming Field Repair projects.
• Facilitate resolving complaints and grievances with the appropriate internal departments and management.
• Investigate and report all job-site accidents in accordance with company policy.
• Review and sign time records to ensure accuracy and compliance with FLSA requirements.
• Conduct performance reviews on an annual basis.
• Demonstrate a commitment to safety.
• Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed.

Supervisory Responsibilities:
This position will have direct supervisory responsibilities.

Required Education & Experience:
Highschool degree or General Education degree (GED) and 7 years of direct experience and training; and/or equivalent combination of education and related experience.

Required Knowledge & Skills:

• The ability to understand and communicate complex and/or technical concepts regarding rotary kiln & grinding mill equipment.
• Effective written and verbal communication skills are required.
• Ability to respond quickly, decisively, and appropriately to problems.
• Must have effective coping skills to work in a potentially stressful environment, which includes the ability to prioritize and manage multiple tasks while meeting customer commitments and internal objectives.

Preferred Qualifications:

• Bachelor's degree (B.S.) in Mechanical Engineering, Civil Engineering, Engineering Technology or Industrial Technology.
• Successful candidate should have prior experience supervising field service and/or repair and construction activities in a Cement, Paper, or Mineral/Aggregate processing environment.
• Supervisory experience in a construction environment, ideally cement, paper, or mining.
• Dedication to safe and environmentally compliant work.
• Knowledge of MSHA and OSHA regulations.
• Knowledge of Microsoft Office products.
• Able to show initiative and decisiveness.
• Work well within a team environment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and extreme heat.
• The work requires using ladders, scaffolding, and catwalks to access elevated areas.
• The noise level in the work environment is sometimes loud.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to walk, stand, and climb.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of the job, the employee must be able to comply with Company safety procedures (including use of personal protective equipment) at all times.
• Due to the nature of the job, employees are required and must be able to wear personal protective equipment at all times. These include, but are not limited to, steel-toed boots, fall protection, respirators, hearing protection, safety glasses, hardhats, face shields, and face coverings (if mandated).

Travel Demands:

• Up to 20% Travel. This position is based in Atlanta, GA and requires limited travel within the US and possibly Canada & Mexico. Remote work is possible, with occasional travel to the Atlanta office required.
• Valid Passport and Real ID Driver's License required.

The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all fulltime employees:

• Medical & Dental Insurance
• Vision Coverage
• Life Insurance - Company Paid
• STD/LTD - Company Paid
• FSA & HSA
• Voluntary Accident
• Hospital Indemnity
• Critical Illness
• Identity Theft Protection
• 401(k) Plan
• Roth IRA
• Supplemental Life & ADD
• Paid Time Off (25 days per year)
• Paid Holidays

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!

Notices:

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

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