New

IT Tech Support

Uniti
life insurance, vision insurance, 401(k)
United States, Arkansas, Little Rock
2101 Riverfront Drive (Show on map)
Oct 28, 2025
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ About the Role: The IT Technical Support Analyst I/II provides escalation and technical assistance for IT Technical Support Specialists. What You'll Do: Should be able to troubleshoot issues of a complex nature and monitor adherence to technical policy and procedure while maintaining Service Level Objectives. The IT Technical Support Analyst tracks, documents, and manages the resolution process in a timely manner, while effectively communicating status to maintain a high rate of user satisfaction. The IT Technical Support Analyst serves as a point of escalation for critical issues. IT Technical Support Analysts operate with little managerial intervention. This is a strategic role which impacts the entire organization. Essential Functions: Represents the entire IT Technical Support Team on strategic projects and initiatives Acts as a resource to all levels of IT Support Services for identification, resolution and management of ITSM requests Supports the ITSS oRoadmap by engaging on each active project from a global team perspective, providing support to the ITSS field staff with implementation, issues, and issue resolution. Remains abreast of all emerging technologies and provides the Support Desk with updates to those technologies and how they may potentially affect the IT infrastructure Provides coaching, technical guidance and training to team members Acts as an escalation point for complex technical issues Provides technical assistance to the Support Desk for troubleshooting and resolving user issues Develops and delivers training Provides assistance in the Knowledge Management process through the creation, and review of technical content. Evaluates and assists in implementation of IT Support Tools Identifies unusual ticket/request trends and may offer recommendations based on those trends Participates in ticket quality reviews/audits using defined guidelines and process provides feedback to management Collaborates with the ITSS Crisis Manager role to share impact information for the Support Desk Support recovery efforts Leads team on special projects for process/continuous improvement efforts Assist in developing and adheres to all Windstream and IT Department policies and procedures Performs other duties and responsibilities as assigned Do You Have? Excellent analytical and problem solving skills Working knowledge of supported applications, systems and tools used by Support Services team Excellent interpersonal and professional communication skills Knowledge of and experience using a broad range and variety of troubleshooting techniques Strong time management and organizational skills Ability to understand and articulate technical concepts and derive solutions Even Better: At least 3 years experience in a Desktop Support role Excellent working knowledge of PC software and hardware Technical certifications and/or equivalent training Minimum Requirements: College degree in a Technical or a related field and 0 2 years professional level experience or 4+ years professional level related Technical experience or an equivalent combination of education and professional level related Technical experience required. Physical Tasks- Standing Occasionally: 0-33% \| Walking Occasionally: 0-33% \|Sitting Continuously: 67-100% \| Bending: Occasionally: 0-33% \| Crouching: Occasionally: 0-33% \| Pushing-Pulling: Occasionally: 0-33% \| Carrying: Occasional: 0-33% \| Reaching Above Head: Occasionally: 0-33% \| Lifting-Lowering >1-15 lbs: Occasionally: 0-33% \| Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% \| Fine Manipulating: frequently: 34% - 66% Audio Visual Needs - Hearing: Continuously: 67-100%\| Near Vision: Continuously: 67-100% \| Far Vision: Occasionally: 0-33% \| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier The starting compensation range for this job is $53,600 to $67,500. _________________________________________________________ Our Benefits: Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.