SPA: Lead Front Desk Agent

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.

Check guests in and out.

• Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service.

• Up-sell, cross-sell, and pre-sell services and products.

• Communicate spa promotions with guests.

• Must be proficient on the telephone.

• Must be able to maintain a professional demeanor during busy times.
• Train and coach Spa Desk Agents
• Book and confirm appointments
• Greet guests
• Provide Tours

• Customer service experience is highly preferred.

• High school diploma or equivalent.

• Must be proficient with Microsoft Office.

• Must be able to communicate effectively in a professional business environment.

• Must have the ability to stand for 8 hours per day.

• Ability to lift, carry, push, pull 30 lbs.

• Ability to work a flexible schedule, including AM/PM shift, weekends, holidays.

• Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position.