ServiceNow Lead

We're seeking an experienced and proactive ServiceNow Lead to take ownership of the design, implementation, and support of ServiceNow modules across our organization. This is a hands-on leadership role where you'll drive innovation, streamline IT operations, and ensure ServiceNow aligns with both business goals and technical infrastructure - including AWS environments.

As a ServiceNow Lead, you'll collaborate closely with IT Operations, Security, DevOps, and federal customers to deliver robust, scalable, and compliant ServiceNow solutions that enhance operational efficiency and customer satisfaction.

You'll have the opportunity to lead transformative ServiceNow initiatives that directly impact mission-critical operations in the federal space. We offer a collaborative, growth-oriented environment where innovation and leadership are rewarded.

Lead end-to-end implementation, configuration, and customization of ServiceNow modules (ITSM, ITOM, CMDB, Discovery, etc.)
• Develop and maintain workflows, automations, integrations, and reports
• Serve as the primary ServiceNow subject-matter expert, driving adoption and best practices
• Provide technical leadership and mentorship to ServiceNow administrators and developers
• Partner with infrastructure and cloud teams to ensure accurate CMDB and AWS integration
• Define and enforce governance and best practices for ServiceNow use across the organization
• Continuously identify opportunities for efficiency, automation, and process improvement

Required Qualifications:

• Minimum of 8 years with BS/BA or 12 years of experience and a HS Degree/Diploma.
• Minimum of 8 years of hands-on ServiceNow experience, including implementation and administration
• Proven expertise with ITSM, ITOM, CMDB, and Discovery
• Strong technical leadership experience and ability to guide cross-functional teams
• Solid understanding of servers, storage, networking, and cloud infrastructure
• Experience integrating ServiceNow with AWS (EC2, S3, VPCs, automation tools)
• Proficiency in JavaScript, Python, and ServiceNow scripting/customization
• Knowledge of ITIL frameworks, DevOps, and CI/CD practices
• Excellent analytical, communication, and problem-solving skills
• Must be a US Citizen
• Must be able to obtain and maintain the required agency clearance

• AWS Certification (e.g., Solutions Architect Associate)
• ServiceNow Certifications (CSA, CIS-ITSM, etc.)

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.