Business Specialist, Residential Energy Efficiency

National Grid is hiring a Residential Energy Efficiency Business Specialist for our Energy Efficiency & Clean Programs Department. This position can be based in Massachusetts.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is committed to delivering safe, reliable products and services that support State energy goals and initiatives. This role is part of our Residential Customer Delivery Team that manages the implementation of our nation-leading energy efficiency services branded under Mass Save.

• Prepare and submit vendor invoices for payments through the Company's energy efficiency tracking system: review measures, savings, incentives, and pricing for eligibility and accuracy.
• Conduct additional quality control checks on each vendor invoice submission to ensure compliance with all program/contract guidelines and accounts payable principles.
• Follow up with vendors to collect additional documentation needed to support a payment, as needed.
• Troubleshoot energy efficiency tracking system payment issues.
• Establish and maintain partnerships with vendor accounting, finance, and incentive processing teams to drive payment processing improvements.
• Maintain automated data analysis tools to monitor performance for contracted KPIs, program incentives and savings, and payment trends.
• Assist Program Managers with monitoring monthly vendor accruals and forecasts. Confirm vendors and subcontractors are submitting accrual information and forecasts with justifiable back up information.
• Support additional compliance, audit, ethics, finance and regulatory requirements, such as ad hoc information replies to internal/external stakeholders; vendor and subcontractor background checks; and appropriate user access to IT and tracking systems.
• Provide updates to standard operating procedure documents when process changes are made.
• Assist Program Managers in problem-solving customer escalations.
• Represent energy efficiency and support National Grid at events, upon request.
• Develop and maintain a technical understanding of energy efficiency measures and services that apply to programs, technologies and properties. This position provides an excellent opportunity to learn more about the industry!

• Associate or Bachelor's degree in Business, Accounting, Environmental Science or an equivalent field required.
• Demonstrated skills in the use of relevant software, e.g., Microsoft Office Suite (Excel, Word, PowerPoint), along with the ability to learn other programs and applications such as Salesforce and SAP. Advanced Excel skills are strongly preferred.
• Experience in clean energy and/or a regulated industry is helpful but not required.
• Proven analytical capabilities and attention to detail.
• Critical thinking and the ability to organize information (quantitative and qualitative).
• Strong collaboration and communication skills.
• Some travel may be required to vendor sites.

Salary: $91,000.00 - $107,000.00 USD

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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