New 
Senior Technical Program Manager
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Oct 29, 2025 | |
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OverviewHelp customers succeed on leading cloud platforms with the Azure Fleet Capacity team. You'll work with global teams to ensure customers have the cloud resources they need, using advanced analytics to predict demand and manage capacity. Join us to make a real impact and support Microsoft's cloud promise at scale.In this Senior Technical Program Manager role, you'll lead efforts to improve customer satisfaction and solution adoption, collaborating across teams to solve challenges and deliver results. You'll gain cross-functional leadership experience, deepen your knowledge of customer engagement, and build data-driven decision-making skills.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role requires proficiency in written, reading, and conversational Mandarin as you will be have significant interaction with the Asia-Pacific (APAC) Field and Subsidiary team, focusing on managing large strategic customers within the Chinese time zone.
ResponsibilitiesAct as the voice of the customer, ensuring their needs and challenges are translated into actionable product and program requirements, and manage escalations effectively to maintain customer trust and prevent churn.Build strong relationships with field teams and customers to drive adoption and satisfaction.Lead complex, cross-functional initiatives that improve customer experience and unblock capacity or resiliency challenges.Define and operationalize frameworks (e.g., capacity prioritization, health tracking) to guide decision-making and execution across multiple teams.Use data to identify gaps, measure success, and drive clarity in ambiguous situations.Establish and track Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to ensure alignment with business goals and customer outcomes.Partner with engineering, product, and field leadership to align on priorities and deliver end-to-end solutions.Influence senior stakeholders and secure buy-in for strategic initiatives.Anticipate and address technical risks throughout the implementation lifecycle. | |