Patient Liaison - ED Main Campus (Evenings)

16 or 24 hrs/week, evenings, 3p-3a, every other weekend, holiday rotation.

Base pay $19.13/hr plus applicable shift differentials. Benefits eligible.

• Provides communication in a liaison role between patients, their families, and the Emergency Services staff.
• Collaborates with the Charge Nurse, Social Workers, Physicians, Security Officers, and other staff to meet the needs of patients, families, and visitors.
• Circulates in the lobby to facilitate communication. Informs families of patient activities and departmental processes.
• Identifies potential problematic situations and attempts to resolve any problems or complaints. Communicates actual or potential medical and customer service problems to the appropriate staff.
• Serves as a resource for families in need of assistance. Utilizes appropriate resources when necessary to promote satisfaction and positive patient family relations.
• Participates in continuous quality improvement and risk management activities.

High School Diploma or equivalent, required.

(not specified)

CPR certification, required.

• Demonstrates excellent interpersonal skills
• Comfortable interacting with patients, of all ages, families, visitors, and all NCH staff including (physicians, nurses, other health care providers, administrative staff, etc.)
• Ability to speak and write in a professional manner

(not specified)

OCCASIONALLY: Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder

FREQUENTLY: Color vision, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Interpreting Data, Peripheral vision, Seeing - Far/near, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Hearing acuity, Problem solving, Repetitive hand/arm use, Sitting

• Must be able to operate a telephone, computer, and other office equipment

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"