New

Enterprise Resource Planning Manager

Howard Community College

paid time off, sick time, tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Oct 30, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here! Health Insurance Multiple medical options with no annual deductible and low copays; prescription drugs covered through mailorder or retail pharmacies. Vision coverage includes an annual eye exam and a generous frame allowance. Dental plans offer low deductibles and reasonable annual maximums. Paid Time Off & Leave 20days of vacation per year for fulltime staff (capped at 30 days), with additional accrual tiers for other employee groups. Spring break and winter break each add one extra week of paid vacation. 4days of personal leave per year (rolls into sick leave if unused). 12days of sick leave per year, unlimited carryforward. Additional leave options include bereavement, organdonor, sabbatical (faculty & staff), and an emergencyleave bank. Tuition Waiver Fulltime budgeted employees receive a tuition waiver for Howard Community College courses taken during nonworking hours (subject to space availability and prior approval). OnSite Amenities Fitness center accessible to all staff. Library with research resources and bestseller collection. Cafe offering a variety of food options and a quickservice kiosk and parking is free for faculty and staff on campus.
Position Title	Enterprise Resource Planning Manager
FLSA	Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	Monday-Friday
Grade	18
Compensation Range	$84,559
Summary	The Enterprise Resource Planning ( ERP) Manager supports the responsive and efficient operations of Administrative Information Systems ( AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings.
Essential Role Responsibilities	Responsible for creating and maintaining documentation, developing policies, guidelines, and standard operating procedures for AIS. Proactively monitors system statuses to efficiently communicate availability and work toward improvement of system stability with vendor. Logs, tracks, troubleshoots, diagnoses, reports, escalates, and resolves problems relating to enterprise systems. Monitors incoming requests and provides support for AIS systems and functions. Interacts with team members as needed to troubleshoot and resolve problems. Communicates outages related to AIS systems. Evaluates requests, facilitates requirement gathering with users, assigns, and schedules resources. Monitors and tracks work requests. Alert director of barriers to completion of work and collaborate for a solution. Manages closure of all open service request tickets after incidents are resolved and follow-up on tickets with poor rating to improve quality of service. Acts as the liaison to Information Security team for Colleague security. Manages security for AIS systems in collaboration with security standards provided by Information Security department. Responds to audit requests by providing requested information. Responds to audit findings by developing risk mitigations and recommendations for security assessment findings. Update documentation and policies accordingly. Reviews and assesses AIS project documents for adequacy and compliance with the System Development Life Cycle (SDLC). Responsible for AIS quality control including requests for platform changes, quality assurance testing, security, and audits. Completes quality assurance testing when appropriate. Completes upgrade/system verification when appropriate. Develops and maintains knowledge base for AIS problem resolution. Participates in work sessions with team members to achieve further operational and system efficiencies. Collaborates with department representatives in the development, writing, and editing of documents. Responsibility for supporting AIS assessments such as security related activities and audits. Audits security access for AIS supported systems and technologies Manages vendors and AIS staff on security modifications Responsible for developing, tracking, and monitoring AIS key performance indicators (KPI's) to assist management in business decisions. Oversee ERP software licenses, including procurement, renewals, and compliance with support agreements to prevent interruptions to system operations. Perform other duties as assigned.
Minimum Education Required	Bachelor's degree
Experience Required	5
Preferred Experience	Bachelor's Degree in Information Technology, Communication, or related field. Five years IT experience. 3-5 years experience in a Higher Education ERP Proven track record of working in a technical writing position. Ability to write in explanatory and procedural style for multiple audiences. Proficient with Microsoft Word, Excel, and PowerPoint. OTHER REQUIREMENTS Ability to work with a significant level of detail. Ability to work with a high degree of independence. Excellent organizational, verbal, and written communication skills. Excellent interpersonal skills. Strong research and analysis skills Ability to maintain strict confidentiality. Regular attendance is a requirement of this job. Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Physical Demand Summary	Fast-paced, deadline-driven, office working environment. Concurrent management of numerous tasks, some with conflicting priorities. Flexibility required.
Supervisory Position?	Yes
Division	Information Technology
Department	Administrative Info. Systems

Posting Detail Information

Posting Number	B558P
Number of Vacancies	1
Best Consideration Date	11/14/2025
Job Open Date	10/30/2025
Job Close Date
Continuous Recruitment?	No
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/5342
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.