Paint and Coatings Technical Support Representative

Primary Worksite location: York, PA

As a Paint and Coating Technical Support Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management.

Specialized training is provided to those who meet the qualifications of the role. You will report to the Technical Service Manager and will be primarily onsite in York, PA

Benefits:

PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Responsibilities:

• Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
• Ensure accurate reporting to the customer and coatings team.
• Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
• Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report.
• Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.

Qualifications:

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
• Good experience with, paint mixing, paint application, or similar experience is ideal.
• Good computer skills
• Experience providing detailed troubleshooting and resolutions to users.
• Experience interpreting and responding to customer questions and requests.
• Strong technical troubleshooting and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever-changing challenges.
• Limited Travel to other customer sites regionally.

Le fasce retributive e i benefit di PPG possono variare in base alla localita, il che ci consente di retribuire i dipendenti in modo competitivo in diversi mercati geografici. PPG prende in considerazione diversi fattori nelle decisioni sulle retribuzioni, tra cui, a titolo esemplificativo ma non esaustivo, competenze, esperienza e formazione, qualifiche e istruzione, licenze e certificazioni, nonche altre esigenze organizzative. Potrebbero essere applicati altri incentivi.

I nostri programmi di benefit per i dipendenti sono progettati per supportare la salute e il benessere dei nostri dipendenti. Eventuali coperture assicurative e benefit saranno conformi alle condizioni dei programmi applicabili e ai documenti del piano governativo associati.