CX Data Intelligence Analyst Intern

CX Data Intelligence Analyst Intern

Location: Remote, USA

Employment Type: Internship (Full-Time)

Program Duration: June 8, 2026 to August 14, 2026

Summary

OneStream is seeking motivated candidates for its 2026 internship program. Interns will gain hands-on experience, collaborate with professionals, and work on impactful projects in a fast-paced environment. Our internship is intended for rising seniors and graduate students enrolled in a degree-seeking program, with graduation expected after the internship program concludes. If you're eager to learn and ready to take the next step in your career, we'd love to hear from you.

The Customer Success department at OneStream is seeking a motivated intern to join the Customer Experience (CX) team with a passion for data analysis and customer insights. This internship offers hands-on experience in analyzing key CX metrics, mapping customer journeys, and developing dashboards that inform strategic decisions. Interns will gain exposure to tools like Enterprise Feedback Management (EFM) systems and AI technologies while collaborating across departments to enhance multilingual customer engagement. This is a great opportunity to build valuable skills in data visualization, behavioral analytics, and cross-functional teamwork in a dynamic SaaS environment.

Primary Duties and Responsibilities

• Metrics Gathering and Performance Analysis. Track, visualize and interpret key customer experience metrics such as NPS, CSAT, OSAT, CES, CLTV, churn rates, adoption curves and renewal trends.
• Collaborate with the Customer Experience Office (CXO) Team to design behavioral tracking mechanisms that support continuous improvement
• Customer Journey Insights. Map and analyze customer touchpoints across the SaaS platform to identify friction points. Advocate for data-driven improvements.
• Work with Voice of the Customer (VoC) Strategy Director to contribute to identify and build segmentation and personal analysis to support targeted lifecycle strategies
• Reporting & Dashboards. Assist building and maintaining Dashboards within an EFM system to provide clear visibility of Metrics to OneStream Stakeholders. Prepare recurring reports and deep-dive analyses to inform CX Strategy
• Partners with CSM's and other departments to gather frontline insights and translate them into strategic resource updates
• Support the creation of standardized reporting and self-serve analytic tools.
• Ai & Multilingual Experience Support. Support exploratory work around leverage Ai to automate insights and improve customer engagement.
• Collaborate in developing and maintaining resources that enhance experiences for non-English speaking customers

Required Education

• In pursuit of a bachelor's degree or master's degree in Data Science, Business, Analytics, Computer Science, or related field.

Preferred Education and Experience

• Undergraduate students preferred (graduating between Winter 2026 and Spring 2027).
• Strong Interest in Data Analysis
• Familiar with Data Science, Survey Design and Metrics, and Journey Mapping Methodology.
• Familiar with SaaS platforms and recurring revenue models
• Working knowledge of Microsoft Suite including Excel and other advanced tools.
• Previous internship experience is nice to have but not necessarily required.

Knowledge, Skills, and Abilities

• Collaborative team player with a positive attitude.
• Ability to thrive in a fast paced, highly collaborative and cross-functional team setting.
• Excellent written and verbal communication.
• Analytical and Technical skills.
• Customer-Centric Insight
• Communication & Data Story Telling
• AI Curiosity

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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