Guest Services Representative - PACU

Summary

Job Description:

Job Title: Guest Services Representative I

Full Time 1st Shift

Job Description:

Facilitates communication between patients, family, and staff, including resolution of patient/family concerns and issues. Is responsible for notification of family members regarding status of surgical patient updates. Must have a high level of communication skills to effectively communicate with physicians, families, and other clinical staff. Must be able to recognize signs of potential issues within patients and/or family members.

The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs:

• Serve as a liaison between family members, patients, visitors and surgical services.
• Serves as a resource of information for patients and families.
• Assist with surgery charge posting.
• Assist with surgery scheduling duties.
• Assist and/or perform the intake of patient complaints and grievances.
• Assist in the closure of patient issues.
• Demonstrates flexibility in accepting work assignments, including floating to other areas/units as needed.

Requirements:

• High school diploma or equivalent (college degree preferred).
• One year of secretarial experience is preferred.
• Experience in healthcare/ medical terminology.

Benefits:

• Tuition Assistance reimbursement program
• Company paid Maternity and Paternity leave.
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)

Work Experience

Education