Financial Counselor-Patient Financial Services

Hourly Pay Range:

Position Highlights:

• Position: Financial Counselor-Patient Financial Services
• Location: Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, [hours and flexible work schedules]

Position Summary:
Financial Counselor navigates patients through the financial assistance process as indicated in the Endeavor Financial Assistance Policy, to ensure cases are financially cleared and secure funding for outstanding accounts. Counselor will ensure patient understanding of revenue cycle expectations and financial liability/responsibility by providing information on Financial Assistance Policy, resources, and cost of services. The counselor will assess their ability to pay for inpatient, outpatient, and ancillary services on future and existing outstanding accounts and find identify appropriate financial assistance options utilizing federal, state, and private resources to settle/resolve accounts. Counselor will work with patient to negotiate payment plans, while collaborating with Medical Group Practices, community health resources, and revenue cycle teams to ensure patient financial transparency. Counselor reflects the mission, vision, and values of Endeavor Health, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards

What you will do:

• Providing estimates of financial responsibility for inpatient, outpatient, and ancillary procedures as requested or required in compliance with No Surprise Act and Fair Patient Billing Act standards. Maintains patient confidentiality per HIPAA regulations. Is knowledgeable of current contracted and non-contracted healthcare insurance plans. Follows through and makes corrections in demographics and insurances as they are discovered.
• Assist with determining options for resolving financial responsibility including referring to Medicaid vendors for assessment of qualification for Medicaid coverage.
• Obtains required financial information from the patient including identification of payment/funding sources through interviewing patient, family, or representatives as indicated in Financial Assistance Policy.
• Provide patients with essential financial information and assistance related to their healthcare to evaluate accounts for eligibility for assistance as indicated in the Financial Assistance Policy.
• Maintains clear and professional communication with patients, families, care team, and internal departments to gather and verify essential patient information. This includes demographic, insurance, financial, and clinical data necessary for efficient and timely processing of patient accounts and payment. Responds to telephone inquiries, monitor and respond timely to all electronic communication. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Provides ideas and suggestions for process improvements within the department. Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Documents all actions taken in the appropriate software applications. Verifies insurance eligibility and benefit levels through the use of online tools (Real Time Eligibility tools like NEBO or RTE, OneSource.) or over the phone as necessary. Manage patient and account work queues to resolve outstanding accounts utilizing approved workflows including but not limited to patient communication, follow up, third party follow up and payer follow up

What you will need:

• Education: Bachelors Degree or 10 years of applicable experience required
• Experience: Minimum of 5 years' experience in patient care setting with expert knowledge of billing and insurance, particularly in regard to Oncology

• Accurately document patient information and procedures
• Navigate multiple software systems effectively (EPIC, PassPort)
• Proficiency in using fax machines, copiers, scanners, and printers
• Proficiency with Outlook, Excel, and Word

• Effectively communicate and negotiate with diverse population including patients, families, physicians and staff in person and on the phone and electronically (email/MyChart)
• Clear and concise verbal communication skills to interview patients and explain billing matters, patient financial responsibility, and payment options
• Project a professional, empathetic, and concierge style approach in all interactions

• Analyze patient billing information and identify discrepancies
• Resolve issues related to billing, collections, and patient accounts
• Detail oriented, especially when analyzing documents and processing financial transactions

• Multitask effectively in a fast-paced environment
• Work independently using good judgement to promote patient experience and financial responsibility to the organization
• Ability to maintain professionalism in high stress situations, how to de-escalate
• Ability to adapt to a rapidly changing and diverse environment

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.