Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. The ideal candidate will excel at delivering exceptional service, providing accurate information, and resolving issues quickly and professionally. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and consistently creates positive customer experiences.

• 
  

  Serve as the primary point of contact for customers via phone, email, chat, or in person, ensuring a friendly and professional experience.

  
  
• 
  

  Accurately handle inquiries related to orders, products, billing, accounts, services, and troubleshooting needs.

  
  
• 
  

  Research, resolve, and document customer issues in a timely manner while maintaining high satisfaction ratings.

  
  
• 
  

  Manage customer accounts, process updates, returns, payments, and adjustments as needed.

  
  
• 
  

  Collaborate with internal teams such as sales, technical support, shipping, and finance to resolve complex or escalated concerns.

  
  
• 
  

  Maintain detailed and accurate records in CRM and ticketing systems.

  
  
• 
  

  Meet or exceed performance metrics, including response time, quality standards, and customer satisfaction scores.

  
  
• 
  

  Identify opportunities to improve processes and customer experience, providing feedback to leadership.

  
  
• 
  

  Support team goals by participating in training, sharing best practices, and contributing to a positive work environment.

  
  

• 
  

  High school diploma or equivalent; Associate's or Bachelor's degree preferred.

  
  
• 
  

  1-3 years of customer service or call center experience (industry-specific experience a plus).

  
  
• 
  

  Strong verbal and written communication skills.

  
  
• 
  

  Excellent problem-solving and conflict-resolution abilities.

  
  
• 
  

  Proficient with CRM systems, MS Office Suite, and/or call center software.

  
  
• 
  

  Ability to multitask, manage time effectively, and work in a fast-paced environment.

  
  
• 
  

  A positive attitude, professional demeanor, and a commitment to exceptional customer care.

  
  

• 
  

  Experience with platforms such as SAP.

  
  
• 
  

  Bilingual or multilingual abilities.

  
  
• 
  

  Background in retail, logistics, technology, finance, healthcare, or customer-facing industries.

  
  

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark