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Call Centre Customer service Agent / CSR (Onsite)

22nd Century Technologies, Inc.
Pay rate: $14.00/hour on w2
United States, West Virginia, Elkins
Nov 18, 2025
Job Title: Call Centre Customer service Agent / CSR (Onsite) Location: Elkins, WV 26241 Duration: Long term Contract Shift hours: Monday through Friday from 8 Am to 5 Pm-Shift timings 6:30am -3:00pm CST and 8:00am-5:00pm CST-Weekend may be required-Weekend shift 6:30am -12:00pm CST Must be comfortable with all shifts Pay rate: $14.00/hour on w2 without benefits Job Description: The Motor Vehicle Call Center Agent position will provide prompt, accurate information via phone, email, fax and postal mail in a fast-paced call center environment. The ideal candidate must possess excellent customer service skills and be able to effectively communicate by any avenue to customers who may be extremely confused and/or upset while trying to complete their DMV transaction(s) or reinstate their driving privileges. Ideally, the incumbent will have the ability to learn quickly, adapt to changes (fees, forms, supporting document requirements) and have excellent computer skills as this position requires navigating multiple databases. Environmental Factors: Incumbents must be able to work quickly and accurately under pressure before the public eye/social media, from written, electronic and from telephone inquiries. Due to significant contact from verbal abuse stress induced illness is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Incumbents must be able to perform several job duties within several different units possibly in the same day. Overtime work may be required. Minimum Qualifications: High school graduation or equivalent AND one (1) year or more of office administrative experience, that included significant public contact. Preferred Qualifications: Prior call center and customer care service.