New

IT Helpdesk Support Technician

Connection
United States, Massachusetts, Waltham
Nov 19, 2025
IT Helpdesk Support Technician Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Waltham, MA CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology. https://www.connection.com/ keywords: position summary,support,technical,experience,skills Full Time $55,000.00/Yr. - $65,000.00/Yr. Overview: A global consultancy firm in Waltham, MA is looking for a reliable and resourceful IT Help Desk Technician to join their small but dynamic on-site team. You’ll be the go-to expert for all things tech-supporting about 200+ employees company-wide while working closely with a local team of five. If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you. What’s in it for you: Competitive salary and full-time stability. Supportive, people-first company culture with a small local team feel. Exposure to a broad range of IT environments and tools. Opportunities for professional growth and skill-building in a collaborative setting. No travel required; all work is performed on-site during regular business hours. Responsibilities: Provide day-to-day technical support for end users, both in-person and remotely. Manage and resolve support tickets using our AWS/Azure-based ticketing system. Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals). Perform light desktop support tasks-like fixing a jammed printer, swapping a mouse, or checking cable connections. Maintain and track PC/laptop inventory, ensuring smooth deployment and lifecycle management. Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory. Set up and configure new hardware and software for employees. Document solutions and assist with creating internal IT guides or FAQs. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Requirements: 2+ years of IT Help Desk or Desktop Support experience in a similar environment. Proficiency with Microsoft 365 and Active Directory administration. Experience working with ticketing systems (AWS/Azure experience preferred). Strong software and hardware troubleshooting skills. Excellent communication skills-you can explain tech clearly to non-technical users. A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs. when needed. A commitment to reliability, responsiveness, and teamwork.