Customer Service Rep I

Start a new career with us.

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Taylor is proud to now offer "DailyPay." With "DailyPay," you can get paid on your very first day.
https://www.dailypay.com/partners/taylorcorp/

Ready to build a career? It's time to look at Taylor.

Your Opportunity:
Taylor Corporation is looking for a Customer Service Representative to support customers by phone and email, resolve inquiries, and ensure a positive experience from start to finish.

Your Responsibilities:
* Respond promptly to customer inquiries by phone, email, or chat
* Provide accurate information on products, services, and order status
* Resolve product or service-related issues quickly and effectively
* Maintain a positive customer experience throughout all interactions
* Identify customer needs and offer appropriate solutions
* Escalate complex issues to the appropriate internal teams
* Follow up with customers to ensure full resolution
* Maintain accurate records of all customer interactions and transactions
* Input and update customer data in company systems
* Stay informed about current products, services, and promotions
* Collaborate with internal teams to resolve customer issues
* Share customer feedback to support service improvements
* Follow established company policies and procedures

Your Shift:
* Monday - Friday, 8:30 a.m. - 5:00 p.m.

You Must Have:
* Excellent verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Ability to stay calm and professional during high-pressure situations
* Basic computer skills and comfort using customer service software
* Previous customer service experience is a plus but not required
* Reliable attendance and the ability to work independently and as part of a team

The anticipated hourly range for this position is $16.00 - $18.00. The actual base offered depends on several factors, including qualifications, relevant experience, skills, and the location in which the applicant will be performing the job. The listed range is one component of Taylor Corporation's total compensation and benefits package.

About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.