Ecommerce Senior Specialist, Digital Production

ABOUT THE POSITION

The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.

The eCommerce Sr. Specialist, Digital Production is responsible for implementation of cross-functional processes and workflows for Columbia's North America eCommerce sites and marketing channels. They actively manage go-to-market campaign production and projects, coordinating with cross-functional teams to ensuring that briefing, scope and creative delivery expectations are met. This person identifies, implements, and supports business process to maintain and improve operational efficiency.

HOWYOU'LLMAKE A DIFFERENCE

• Coordinates seasonal go-to-market milestones and key inputs or touchpoints such as asset delivery deadlines, briefing deadlines, and creative deliverable timelines according to standardized SLAs.

• Coordinates eComm cross-functional inputs into seasonal asset production briefs and schedules. Collaborates and communicates asset delivery deadlines to key brand partners.

• Project manages story/campaign creative projects from end-to-end-establishing workbacks, tracking progress, problem-solving blockers, and ensuring on-time deliveries.

• Monitors weekly or monthly project status and works with team and stakeholders to adjustresourcing or timelines. Communicates status, blockers, or changes frequently to all stakeholders-identifies impacts and risks to changes in project timelines.

• Carries out management of content production for special events and projects to support the brand, including cross-functional coordination and communications.

• Responsible for process development within workflow management tool-adjusting inputs and organizational structure to impact and evolve processes.

• Takes ownership and works across cross-functional teams to execute and maintain most efficient and effective processes and communication methods to carry out projects.

• Identifies and solutions for process change when needed.

• Performs other duties as assigned.

YOU ARE

• Adaptable in a fast-paced, deadline-oriented environment with the ability to manage multiple, competing priorities.

• Super organized and able to successfully manage campaigns asset flow.

• An excellent communicator with skills to effectively collaborate and coordinate tasks/projects with key stakeholders across the company.

YOUHAVE

• Bachelor's degree, applicable certification or equivalent experience.

• Typically requires 5-8 years of professional experience and strong competency with the various tools, systems, or procedures required to accomplish the job.

• Strong organizational, problem solving and time management skills with the ability to set priorities, multi-task and meet deadlines required.

• Strong understanding of e-Commerce processes and business models preferred.

• Strong ability to handle a high-volume workload in an ever-changing environment required.

• Thorough knowledge of creative workflow process and project management software (Workfront or similar) is required. Experience with a CMS (Amplience or similar) is preferred.

• Solid ability to think both strategically and tactically, as well as manage and adapt to dynamic changes in priorities and deadlines, resources, or deadlines required.

• Solid ability to establish cross functional, collaborative relationships with business partners required.

• Apparel or footwear category experience a plus!

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