Global Customer Success Manager, Tech & Durables

Location: US-Remote, available to US- and Canada-based candidates

R25_0025279

#LI-Remote

The GlobalCustomer SuccessManager, Tech & Durables will act as strategic partner to ourkey globalclients serving as aninnovationagent and driving change for faster reaction to changing marketrequirements.They are an expert in the market (industry, products, channels etc.) and aim to deliver the full value of NIQ propositions to uncover newbusiness opportunities.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, whoaccept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited togettingto know you!

Responsibilities:

External

• Manageclient relationships with middlemanagement independently,maypartnerwithaseniorteammember to engagesenior/C-level audiences
• Ensureeffective client training and onboarding of new customers.
• Educatecustomers about the most relevant features/functionalities for their specific business needs
• Driveadoption(i.e.activation,reactivationand engagement)ofNIQ platforms(e.g.gfknewron)within client organization bydemonstratingclear ROI to client
• Identifiesand develops new user base forNIQ-GfK offerings
• Developfact-based answers to complex key business questions
• Becomea market expertfora subset ofTech & Durablescategories
• Deliverinsightful presentations and actionable recommendations to our clients
• Developrelationshipswith client stakeholders toidentifynew opportunities todemonstratethe value ofNIQsolutions
• Coordinate client servicesacross countries and categories(whenever relevant)
• Demonstrate howNIQsolutions can supportour customers'goals, developing new business opportunitiesfor NIQ
• Identifyleads forcross-sellingand upselling
• Help improve renewal rate bydemonstratingclear business outcome and value
• Works closely with clients to develop usecases
• Participate in joint business plans and lead governance calls

Internal

• Become the voice of the client'sHQ, relayingits needs withindifferent internal organizations and regions/countries
• Lead a global customer success community for select accounts,tomaximizethevalue delivered to clients atHQ level
• Ensures to be updated on relevant knowledge and has deep understanding of platformofferings
• Collect and provide feedback to product teams on functionality, features etc., ofgfknewronplatformas well as toOpsand other teamson non-platform issuesto drive better client experience
• Collaborate with accountdevelopmentat the pre-sales and renewal stages
• Collaborate withother business unit teams toidentifyopportunities for strategic assignments

• Strong business understanding intech &durable consumer goods and related Retail
• Interestintechproduct categories andglobalmarkets
• Ideally5-8years+of experience in consulting, market research, product management oftech &durablesor equivalent business units
• Deep analytical skills, comfortablein translating large datasets intoa storyline with actionable recommendations
• Multicultural awareness, capable of influencing internal/external audiences from different country backgrounds
• Excellent English languageskills;second language is a plus
• Strong presentationand communicationskills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Coordination and decision making of how to achieve client outcomes andorganizationgoals
• Driving delivery of results for clients &NIQacross diverse cultures, mind setsanddisciplines
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn,curiosity,open mindset, team spirit, and an entrepreneurial attitude
• Proficientwith Power Point and Excel
• Willingness and ability to travel, both domestically(US)and internationally

This role has a market-competitive salary with an anticipated base compensation of the following range:$76,500.00 - $110,000.00.Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion