Branch Operations Officer

Summary

The Branch Operations Officer oversees the daily operations of an assigned branch, ensuring efficiency and compliance. Key responsibilities include supervising the Universal Banker team, managing branch security systems, overseeing office supply inventory, and handling customer-facing interactions. This role ensures staff adherence to bank policies, regulatory requirements, and accurate, timely transaction processing while delivering an exceptional customer experience. The Branch Operations Officer provides leadership, training, and guidance to maintain a positive and productive work environment. Staff management duties include hiring, scheduling, approving weekly timecards, and conducting performance evaluations.

The compensation pay range for this position is $62,921.31- $73,839.70 per year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

DUTIES AND RESPONSIBILITIES:

The Branch Operations Officer is responsible for assisting the Regional Operations Officer in the administration of the Bank's Front Range Teller and CSR operations functions at their branch including:

• Supervises Universal Banker Team
• Prepares & conducts staff performance reviews and recommends salary adjustments
• Reviews and approves weekly timecards for staff that he/she oversees.
• Recruits and hires qualified, talented individuals for open positions.
• Opens and closes branches as needed.
• Schedules staff shifts, lunches, breaks, and time off.
• Oversees branch supply ordering.
• Manages branch service vendors and approves vendor invoices for payment.
• Trains new Universal Bankers at their branch.
• Provides on-going training and support for staff he/she supervises.
• Performs all banker and teller related duties as needed.
• Delegates tasks appropriately and reviews work for accuracy.
• Reviews Branch Certifications to ensure timely completion and submission.
• Monitors weekly branch cash shipments to ensure excess funds are shipped out by assigned personnel.
• Effectively communicates with the Director of Retail Banking on all Universal Banker branch operations, including matters related to employee performance
• Cooperates with and completes assignments associated with audits and exams in a timely manner.
• Assists the Bank Security Officer with branch security including keys, combinations, alarm codes and monthly alarm testing.
• Maintains open communication with the Bank Security Officer.
• Ensures compliance with all company policies and applicable federal/state regulations, including but not limited to BSA/AML, OFAC, and GLBA/privacy rules.
• Performs other duties as assigned.

QUALIFICATIONS:

• High School Diploma or General Education Degree required.
• Minimum of three years branch banking experience specifically in teller and New Accounts/CSR departments required
• Minimum of three years supervisory experience.

KNOWLEDGE, SKILL, ABILITY:

• Strong verbal and written communications skills.
• Proficient with Microsoft applications such as Word, Excel, PowerPoint, Outlook, etc. and ability to learn new systems/applications.
• Competency in or ability to learn core banking systems. Jack Henry Xperience/Silver Lake Teller experience preferred.
• Ability to work with limited supervision.
• Ability to maintain a high level of confidentiality and integrity.
• Ability to communicate verbally with personnel at all levels within and outside the organization.

Consequences of Errors: Errors may have a significant adverse effect on the organization and relations with customers. Additionally, errors may cause adverse regulatory consequences and/or significant financial loss to the organization.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.) Kneel (Bending legs at knee to come to a rest on knee or knees.)

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Mental Conditions: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Contact with Others: Daily contact with customers, employees, other officers, senior management, auditors and examiners. Must display courtesy, tact and discretion at all times. Maintains a positive demeanor and professionalism, keeping the organization's image in mind at all times.

Supervisory Responsibility: Yes

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.