Infrastructure Lead - System Specialist

Overview

Responsibilities

• Leads and coordinates project activities and routine application support with stakeholders in ETS and the Business.
• Leads and manages a team of ETS professionals.
• Manages a team who will be responsible for implementation of new patches, code, and configuration updates to the vendor and internally maintained products as new updates come in through Development, Test, and Production Environments.
• Manages a team who will be responsible for performing disaster recovery exercises and activities on all supported applications multiple times a year.
• The candidate will lead a team responsible for the support, troubleshooting, monitoring and optimization of vendor products and in-house applications.
• Lead a team responsible for maintaining detailed documentation of issues and the changes that are implemented to resolve them.
• The candidate will be responsible for creating, managing and maintaining support documentation and processes for all vendor and internally supported applications.
• Oversees the design, implementation, and overall infrastructure of the DERMS, operational AMI, and other associated support applications.
• Leads a team who will provide 24x7 on call support on a rotating basis for critical applications.
• Works with the ETS DERMS and Integration partner teams to implement a robust set of services.
• Work closely with other technical groups to manage and address any issues with physical servers, permissions, cluster issues and integration services for Middleware orchestrations.
• Identifies business requirements and creates a plan of action.
• Works with the DERMS application, broader ETS team, and business users to optimize the application for maximum speed and scalability.
• Coordinates with the Vendors, System Integrators, Product Designers and Architects to translate requirements into technology solutions.
• Leads integration of frontend and backend aspects of the application.
• Leads requirements governance and collaborates with business stakeholders throughout the planning and implementation process.
• Provide training and demonstration to DERMS users and testers as required.
• Exercise responsibilities as the lead on DERMS initiatives and projects, holding responsibility for developing solutions to business needs and resolving issues as they occur.
• Provide ETS storm and weather event support services. Serve as the ETS Unit leader on rotation.

Qualifications

• Master's Degree in Computer Science, Math/Science, or Engineering, or any IT - Related Degree and (3) years of relevant IT experience working experience in supporting IT systems of a large user base, focused on Software engineering, System Analysis or
• Bachelor's Degree in Computer Science, Math/Science, or Engineering, or any IT - Related Degree and (5) years of relevant IT experience working experience in supporting IT systems of a large user base, focused on Software engineering, System Analysis or
• Associate's Degree and (7) years of relevant IT experience working experience in supporting IT systems of a large user base, focused on Software engineering, System Analysis.

• Must have ability to learn new technology as required for the job using documentation and other available resources, required.
• People Management experience required.
• Proven experience leading a team to perform project management functions and deliver complex and critical projects, required.
• Ability to anticipate, identify and manage resolutions of critical obstacles, required.
• Able to act as a coach and mentor for assigned team members with the ability to transfer knowledge to various audiences, required.
• Flexibility to work on multiple assignments with changing priorities and stay on schedule/on budget, required.
• Ability to present technical and non-technical topics to different levels of management, required.
• Experience in troubleshooting data flow components and applications to ensure seamless operation, required.
• Ability to write and Optimize database queries using SQL to extract and manipulate data efficiently, required.
• Experience in evaluating and assessing technology architecture components for optimal performance, required.
• Knowledge of architecture and programming/scripting experience, preferred.
• Knowledge of network architecture and security, preferred.
• Knowledge of Kubernetes based architecture and implementations, preferred.
• Knowledge of secure communication protocols such as IEEE P1815.2 (DNP3) or IEEE 2030.5, preferred.
• Knowledge of enterprise DERMS solutions, preferred.
• Knowledge of the following is preferred: Linux OS, Kornshell or Bash scripting, PL/SQL, SQL Developer or similar tool, .Net development, Web/Windows development, Web Service, Version Control Software (git and/or TFS), SDLC, Windows OS, MS Office.
• Knowledge of the following is a plus: Perl, Python, Weblogic, working knowledge of Message Queueing (e.g. IBM MQ), Websphere, Apache/IIS, some knowledge of Mapping/GIS and working knowledge of Biztalk middleware platform, SQL Server.

• Ability to work within tight timeframes and meet strict deadlines
• Develops and delivers effective presentations
• Effective interpersonal skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.