Manager, Business Services Recruitment

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

We are seeking a high-caliber professional to elevate our Business Services recruitment to a best-in-class function. This role requires exceptional client relationship management skills, a polished professional presence, and the ability to drive strategy and execution across the US business services recruitment landscape.

As the strategic lead for Business Services recruitment in the US, this individual will collaborate closely with counterparts across our global network to ensure alignment and connectivity. Building strong partnerships within the recruitment team and across the broader People Team will be key to success.

The role encompasses end-to-end recruitment, including sourcing candidates both internally and externally-directly and through various channels. A commitment to delivering an outstanding candidate experience is essential, from proactive communication and interview coordination to timely and professional feedback. This individual will play a pivotal role in ensuring a smooth, efficient, and engaging hiring process for both candidates and internal stakeholders.

Recruitment Process Management:

• Source candidates via web advertising, search firms, referrals, networking, databases, candidate portals, LinkedIn etc. Ensure all roles are approved via the firm's Recruitment Approval process, and that they are then advertised internally and on external careers sites
• Build, develop and maintain our Applicant Tracking System (ATS) and workflow products, e.g. candidate and position trackers
• Conduct candidate outreach and screening interviews for prospective candidates
• Manage all stages of the offer process, including coordinating with our internal compensation team to provide up-to-date salary and market information
• Liaise with the internal immigration team to assist with candidate visa and immigration matters

Stakeholder Relationship Management:

• Build and maintain internal relationships with various stakeholder groups, particularly department heads and regular hiring managers and provide consultative advice and support during the entire recruitment lifecycle
• Build and maintain agency relationships, including contract negotiations
• Liaise with all levels of management to develop and maintain recruitment plans and strategy, with the aim of forward planning for both growth and attrition
• Provide regular market information from both internal and external sources

Process and Procedure:

• Deliver a high level of recruitment process to key stakeholders, providing a consistent experience to all business services functions, and focusing on improving the candidate experience
• Work closely with the US lateral recruitment team and regional counterparts to develop and deliver innovative recruitment strategies and ideas
• Develop and produce regular and meaningful reporting for Recruitment leadership and key stakeholders, including number of roles filled, candidate sources, cost savings via direct recruitment and new initiatives to attract candidates, ensuring updates are timely and informative

Additional Responsibilities:

• Participate on global/regional/office project teams and undertake any other reasonable duties as requested by leadership
• Participate in meetings related to the activities of the Recruiting department or related projects, when requested
• Contribute to team effort through communication, cooperation and coordination with other team members
• Maintain professional and technical knowledge by reviewing and contributing to related professional publications
• Maintain the practice of continuous improvement and education by attending seminars, etc., and keeping current on new leadership skills
• Exercise professional judgment and confidentiality
• Maintain professional and comfortable interaction with all levels of attorneys and staff
• Uphold firm, departmental and team rules and procedures

• Bachelor's Degree
• 5+ years of legal recruiting experience in law firm environment
• Self-starter, intellectual curiosity, creative thinker and problem solver
• Outstanding oral and written communication, with strong presentation skills; good negotiation skills, with a professional presence
• Strong time management skills, with the ability to stay calm under pressure when juggling multiple tasks
• Proven ability to quickly develop relationships with internal and external stakeholders, including the broader Recruiting team, People Advisory team, partners and business services leaders to drive measureable results against strategy
• Strong global mindset with experience working in a global organization, or experience working across multiple offices in the US
• High emotional intelligence and ability to understand and navigate a professional services partnership with stakeholders at all levels
• Persuasive and able to manage multiple constituencies and changing priorities in a fast-paced environment to achieve a way forward
• Strong project management and organizational skills and ability to handle multiple tasks and meet deadlines
• Self-motivated, with a resilient, client-oriented approach
• Collaborative with a consultative approach, with the ability to listen to and coach others

• This role is based in our New York office
• This role reports to the Senior Manager, Business Services and Experienced Legal Recruitment - Americas

Our Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

The firm may modify and amend this job description at any time in its sole discretion. Nothing herein creates a contract of employment or modifies the at-will nature of employment

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.