Sr Manager, Dealer Services - Manheim Nashville
 Cox | |
$87,200.00 - $130,800.00 / yr
| |
parental leave, paid time off, paid holidays
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 United States, Tennessee, Mount Juliet | |
 Dec 04, 2025 | |
The Sr. Manager Dealer Services will support a high-volume location Manheim physical site with high touch accounts with significant financial impact and may oversee additional client-facing departments.
PRIMARY DUTIES/KEY RESPONSIBILITES * The Sr. Manager role involves a higher level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level. * Manages and provides direction to managers on work volumes, planning, and continuous monitoring of staffing levels to ensure efficiency, work quality, prioritization, and superior customer service. * Prepares reports for executive leadership, tracking strategic goal accomplishment, and reporting progress to stakeholders. * Proactively reviews performance data, including financial, sales, and activity reports to monitor and measure departmental productivity and provide strategic and consultative insights to stakeholders. * Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience. * Develops and recommends solutions for clients that are mutually rewarding using Cox Automotive products, services, and resources. * Consults with clients on recommended digital sales strategies to post vehicles using Cox Automotive channels. * Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. * Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels. * As a Senior Manager, spearhead the holistic development of the team by conducting in-depth reviews of performance against key indicators, strategically formulating, and executing improvement strategies. Simultaneously, foster a high-performing team through strategic recruitment, orientation, training, and supervision. Delegate tasks and establish deadlines to optimize team efficiency. Take a leadership role in cultivating an employee-oriented company culture, emphasizing quality, continuous improvement, and key employee retention. * Collaborates with other departments, physical sites, and leadership - ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally. * Partner with outside sales teams to develop new client accounts and increase volume with existing clients through proactive outreach. Utilize strong relationships and a consultative approach with clients to address concerns and fulfill requests to ensure client success. * Spearhead the comprehensive development of the team, encompassing the review of team performance against indicators, strategic development, and execution of improvement strategies. Simultaneously, cultivate a high-performing team by recruiting, orienting, training, and supervising staff, providing educational opportunities, and offering counsel or discipline when necessary. * Implement a robust performance management and development process, aligning with organizational expectations for productivity, quality, continuous improvement, and goal accomplishment using tools and daily metric goals. Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. * Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, Teams chats, and regular interpersonal communication. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Perform any other duties assigned. Required Experience & Specialized Knowledge and skills
USD 87,200.00 - 130,800.00 per year Compensation: Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. | |