Practice Manager - Marina del Rey Immediate Care

Join UCLA Health's Marina del Rey Immediate Care, a high-performing, patient-centered clinic serving the Westside community. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member's contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You'll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.

• Communication: Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
• Resource Coordination: Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
• Financial Management: Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
• Compliance & Quality: Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
• Patient Experience: Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
• Team Leadership:Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
• Clinic Operations:Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.