New

Direct Install Hotline Supervisor, Customer Support Team

Tesla Motors, Inc.
72,000 - 108,000 USD
paid holidays, flex time, 401(k)
United States, New York, Buffalo
Dec 12, 2025
What to Expect We are seeking a dedicated Direct Install Hotline Supervisor to lead Tesla's Support Team. This role focuses on managing an exceptional team of technical specialists to assist installers over the phone, troubleshooting issues related to Tesla's direct installation processes for energy and home charging products. The ideal candidate will collaborate closely with installation management, product engineers, and design leadership to ensure seamless installation experiences and resolve complex inquiries efficiently. What You'll Do Lead a technical team in a fast paced and often changing business Build relationships across business units to anticipate and prepare your team for changes in process and product Establish yourself as a subject mater expert on Tesla Energy Products (hardware and software) and process related to installation and system performance Document interactions and technical solutions in the support database for future reference Collaborate with engineering teams to escalate and resolve complex technical challenges Maintain up-to-date knowledge of Tesla products, installation guidelines, and support tools Contribute to process improvements by identifying recurring issues and suggesting solutions What You'll Bring Degree in Engineering or other technical discipline, or equivalent experience Proven experience in customer support or technical troubleshooting roles Strong understanding of electrical systems and installation processes Familiarity with CRM software and technical documentation tools Willingness to support your team and the business across multiple shifts/days as needed Demonstrated leadership skills in a formal role or as a peer-mentor Commitment to Tesla's mission and motivation to adapt, grow and overcome challenges Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation Supervisor Technical Support - $72,000 - $108,000/annual salary + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.