Field Maintenance Support Technician, Road Transport US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division:Road
Job Posting Title: Field Maintenance Support Technician, Road Transport US
Time Type: Full Time

Summary

At DSV Road Transport, the field maintenance support technician provides on-site, mobile maintenance and technical support across assigned regions to ensure safe, compliant, and efficient fleet operations. This role combines in-depth Class 8 diesel and trailer repair knowledge with exceptional communication and customer service skills. The Technician serves as a liaison between drivers, vendors, and internal departments while performing light repairs, coordinating service needs, and ensuring all maintenance activities meet DSV standards.

This is a traveling, field-based role. DSV will provide a company truck, tools, PPE, and required technology to support mobile operations.

Duties and Responsibilities

• Perform light repair and maintenance work on Class 8 tractors and trailers, including but not limited to: lights, mudflaps, hoses, minor mechanical adjustments, and DOT inspections.
• Respond to field service needs and driver breakdowns within assigned region, ensuring timely and safe resolution.
• Conduct equipment condition assessments and determine appropriate repair paths (mobile repair vs. shop/vendor).
• Initiate service and repair work by diagnosing issues, developing repair estimates, verifying warranty/service coverage, and writing repair orders (ROs).
• Maintain company-provided tools, truck, and equipment in clean, safe operating condition.

• Serve as a mobile communicator and liaison between drivers, maintenance vendors, dispatch, and internal departments.
• Ensure driver concerns, equipment issues, and safety needs are accurately captured and communicated to vendors and internal stakeholders.
• Follow up with repair shops and vendors to verify recommended services are completed correctly and documented.
• Maintain strong, professional relationships with external repair partners to ensure timely and cost-effective service delivery.
• Record accurate, detailed, and complete repair orders and service documentation.
• Enter ROs and maintenance data into required systems (e.g., service databases, internal tracking tools).
• Assist with manufacturer warranty processing when applicable.
• Support parts procurement as needed, including sourcing, ordering, and tracking materials.
• Prepare, coordinate, and maintain licensing, permitting, and compliance documentation for assigned equipment.
• Ensure timely submission of invoices and repair documentation to Accounts Payable.
• Travel extensively by road (and occasionally by air) to support fleet operations across assigned regions.
• Perform other duties as assigned to support fleet safety, uptime, and operational needs.

Educational background / Work experience / Minimum Qualifications

• High School Diploma or GED required.
• Class 8 truck and trailer mechanical experience or working knowledge required.

• Valid Class A Commercial Driver's License (CDL-A) required.
• Must have and maintain a valid in-state driver's license with an acceptable driving record.
• Ability to troubleshoot issues and perform light repairs safely and effectively.
• 2+ years of diesel, tractor/trailer, or fleet maintenance experience.
• Ability to learn and utilize maintenance management and service database systems.
• Basic understanding of DOT regulations and FMCSA compliance standards.
• Prior field service or mobile maintenance experience strongly preferred.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to work independently in the field while maintaining alignment with internal teams.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Demonstrated ability to build rapport with drivers, vendors, and operational teams.
• Team-oriented mindset with the ability to function within a group dynamic.

• Must be comfortable working outdoors and in various field environments.
• Ability to travel frequently (regional and occasional national travel).
• Ability to lift/move up to 50 lbs and perform physical tasks such as kneeling, crouching, climbing, and reaching.
• Company-provided tools are supplied; basic hand tool familiarity beneficial.

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus
• Proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
• Experience with ELDs

Physical Demands

This position involves regular standing, walking, bending, kneeling, squatting, reaching, and climbing throughout the workday in shop, yard, and office environments. The role requires lifting, carrying, pushing, and pulling items weighing up to 50 pounds, performing light mechanical and inspection work, and climbing in and out of Class 8 trucks and trailers, including working above shoulder level and below knee level. Manual dexterity and visual acuity are required to operate hand tools, inspection equipment, computers, and mobile devices, and to read repair orders, VINs, and DOT documentation. The employee must be able to communicate effectively in noisy maintenance and yard environments, operate vehicles as required to maintain a valid Class A CDL, sit for extended periods when driving or working at a workstation, and tolerate exposure to weather elements, noise, vibration, vehicle exhaust, and other typical maintenance-yard conditions while wearing required personal protective equipment. The physical demands described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment for this position includes a combination of maintenance shop, terminal yard, vendor locations, roadway travel, and office settings. The role is performed in an active fleet and transportation environment with exposure to moving vehicles, machinery, tools, and typical shop conditions including noise, vibration, dust, vehicle exhaust, and fumes. Work may occur indoors and outdoors and may involve varying weather conditions and temperature extremes. The employee is expected to follow all safety policies and wear required personal protective equipment, including safety footwear, high-visibility apparel, and eye or hearing protection as applicable.

For this position, the expected base pay range is $20.50 - $30.00 hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.