Cochlear Implant Program Coordinator Lead - 137579

The Lead CI Coordinator will be responsible for overseeing the clinical and operational functions of the Cochlear Implant (CI) program within the Head & Neck Surgery and Audiology clinic. This role involves administrative team members, working closely with Otology physicians, Audiologists, and other clinical staff, as well as ensuring efficient coordination with surgery teams and CI vendors. The Lead CI Coordinator will also be pivotal in developing, implementing, and improving workflow processes for CI patient care, ensuring high-quality, patient-centered service at every stage of the treatment process.

• Four (4) years of relevant experience. Previous ambulatory care experience with skill and extensive knowledge of practices in Ambulatory setting.

• Experience in an administrative lead role and front office administration.

• Experience in referrals and following specific scheduling protocols.

• Excellent organizational skills; ability to prioritize work and lead team members. High level customer service and team work.

• Extensive knowledge of medical insurance, authorization and referral processes as well as institutional contract matrix and institutional processes.

• Knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.

• Experience in private practice setting.
• Knowledge of Epic and Microsoft highly desired.
• Experience with media manager software/Epic and medical manager software.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.