ELTD Program Manager

This is a remote role that may be hired in several markets across the United States.

The Enterprise Learning & Talent Development Program Manager plays a pivotal role in ensuring the successful execution, governance, guidance, reporting, and continuous improvement of enterprise learning and development programs. This role oversees operations and reporting infrastructure that drive development across the organization while maintaining compliance with banking regulations and organizational policies. A critical component of this role involves robust data management, analytics and reporting - ensuring that all learning and compliance metrics are accurate, auditable, and aligned with enterprise risk and compliance frameworks.

Reporting:

• Own enterprise-wide learning reporting strategy - defining metrics, reporting cadence, and data standards that align with enterprise compliance and risk frameworks
• Collaborate with the HR Technology team to design and utilize robust dashboards and recurring reports to track learning participation, completion, overdue metrics, and compliance exceptions at enterprise, business unit and employee levels; Produce quarterly and annual ELTD summary reports.
• Deliver regular reports to evidence Compliance training completions to senior managers, Compliance, Risk Committees, HR Governance, and other internal teams
• Develop dashboards and metrics to measure learner engagement, completion, impact, learner experience and ROI

Governance, Risk, and Data Integrity:

• Maintain governance frameworks that align with internal controls, audit standards and regulatory expectations
• Support regulatory examinations and internal audits by providing data extracts, completion evidence, and control documentation; participate in risk control self-assessment activities
• Develop formal standard operating procedures and documentation on learning administration and governance.
• Ensure compliance with federal and state banking regulations by maintaining documentation to support internal and external audits
• Ensure compliance with organizational policies, data privacy regulations and learning governance standards
• Partner with HR Tech teams to ensure data integrity, user provisioning and system integrations are functioning properly
• Follow data governance protocols for learning systems, ensuring accuracy, completeness and consistency across data sources and reporting
• Strengthen the organization's learning governance and risk management frameworks
• Oversee data validation, root cause analysis, and remediation on data discrepancies, ensuring audit readiness

Operations:

• Oversee operational strategy, systems, processes and data management to support scalable and effective learning and development programs
• Partner with stakeholders to plan and execute programs such as onboarding, leadership, capability academies, required learning
• Manage end to end learning operations including scheduling, logistics, vendor coordination, communications and learner support
• Accurate assignment, completion tracking and reporting of training across business lines and employee populations
• Develop, optimize and enforce standardized operating procedures, processes, templates, and workflows to enhance efficiency and scalability and ensure consistency of learning programs
• Manage vendor relationships and contracts, ensuring timely delivery and quality of learning solutions
• Act as a trusted advisor to partners and functional learning teams on operational best practice
• Lead process improvement initiatives that streamline operations and enhance learner experience
• Operationalize new learning related systems and/or features, processes, programs or curriculums to support flexibility and scalability
• Continuously assess and enhance learning operations to improve efficiency, compliance and learner experience

Bachelor's Degree and 8 years of experience in Project management or Program management OR High School Diploma or GED and 12 years of experience in Project management or Program management

Additional Requirements:

Education & Experience

• Bachelor's degree in Business, Human Resources, Learning & Development, or a related field required; advanced degree preferred
• 8+ years of experience in learning operations, program management, or compliance training within a Large Financial Institution or Large Complex Organization
• Strong understanding of banking compliance topics and regulatory requirements
• Experience utilizing LMS platforms
• Experience managing complex programs and related training and learning assignments and curriculums at an enterprise level
• Experience supporting risk, audit and compliance reporting functions
• Documenting accurate and detailed process/work flows
• Data validation and reporting

Skills & Competencies

• Strong project, program management and organizational skills with attention to regulatory detail
• Proficiency in reporting tools (e.g., Excel, Power BI, Tableau) and familiarity with learning and data analytics
• Excellent written and verbal communication skills with ability to convey complex information clearly
• Strong collaboration skills across Compliance, Risk, Audit and HR functions
• Ability to balance strategic thinking with hands-on operational execution

Preferred Qualifications

• Experience with regulatory audit and risk control self-assessment processes
• Professional certifications such as Certified Regulatory Compliance Manager (CRCM) or Certified Risk Professional (CRP)

The base pay for this position is generally between $113,543 and $151,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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