Compliance Officer II - Complaints

This is a remote role that may be hired in several markets across the United States.

This position is responsible for developing and executing the Compliance Risk Management Program of the Bank, which includes implementation of complex regulatory requirements that impact multiple systems, processes, and clients. Maintains detailed knowledge of new and existing laws that impact enterprise activities and identifies strategies and efficiencies to mitigate compliance risk. Works closely with business leaders to provide consultative guidance and direction throughout implemented changes. Assists compliance managers with team that supports execution of these responsibilities.

• Compliance Improvement - Serves as a subject matter expert that interprets new or existing laws, rules and regulations which are complex and multi-layered. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas.
• Business Support - Serves as a liaison between the business units and examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Analyzes existing policies, procedures and controls to identify compliance gaps. Provides guidance on complex and emerging compliance risk scenarios.
• Reporting - Develops reports for management and executive committees on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.
• Compliance Expertise - Maintains expertise and stays updated about current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and business unit leaders on compliance-related matters.
• Quality Assurance - Creates and maintains quality assurance program oversight for the complaint management department escalated complaint team. Communicates results with compliance manager I and Compliance Manager II and coordinates discussions, surrounding identified gaps.

Basic Qualifications:

Bachelor's Degree and 6 years of experience in Compliance, Legal, Audit, Banking

-OR-

High School Diploma or GED and 10 years of experience in Compliance, Legal, Audit, Banking

Preferred Qualifications:

• Familiarity with the testing and monitoring activities to identify potential issues and/or emerging risks
• Detail orientated and collaborative
• Strong analytical and problem-solving skills
• Ability to work independently and multi-task

Preferred Certification Type:

• Certified Anti-Money Laundering Specialist (CAMS)
• Certified AML and Fraud Professional (CAFP)
• Certified Regulatory Compliance Manager (CRCM)
• Certified Information Privacy Professional (CIPP)

This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is relative to your experience but the range is generally $94,091 - $144,273 per year.

Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.