Technical Product Principal, Innovation - Training Services

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:
This Technical Product Principal, Innovation role is responsible for driving the strategy, design, and delivery of innovative technology products and solutions in partnership with Training Services. The role combines deep technical expertise with strong product management skills to ensure solutions meet business objectives, scale effectively, and deliver measurable impact.

The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Product Strategy & Vision
* Define and communicate the technical product vision and roadmap for the Innovation portfolio aligned to the Training Services mission area.
* Identify emerging technologies that can transform training delivery, learner engagement, customer support, and operations.

Technical Leadership
* Serve as the principal technical advisor for feasibility, product architecture, integration, and scalability.
* Ensure adherence to enterprise standards, security, and compliance requirements.

Product Development & Delivery
* Lead cross-functional teams through the Innovation product lifecycle-from ideation, prototyping, user testing, to productionalization or hand off.
* Translate business requirements into technical specifications and prioritize development efforts.
* Write clear, actionable user stories and acceptance criteria that translate business needs into technical deliverables, and lead development efforts by guiding cross-functional teams through sprint planning, execution, and delivery.
* Oversee vendor relationships and evaluate third-party solutions for technical fit.

Innovation & Research
* Conduct early-stage evaluations of proposed solutions to ensure a balanced understanding of Desirability (user and stakeholder needs), Viability (business value and sustainability), and Feasibility (technical capability and resource alignment) before committing to development.
* Conduct proof-of-concept initiatives to validate new technologies and approaches for training solutions.
* Partner with internal and external stakeholders, including American Red Cross colleagues, volunteers, and vendors.

Training
* Lead initiatives that prepare Training Services teams to effectively adopt and leverage emergent technology, ensuring staff are equipped with the knowledge, skills, and processes needed to integrate intelligent technologies into learning delivery and operations.

Governance & Metrics
* Establish KPIs to measure product performance and impact on Training Services outcomes.
* Provide regular updates to executive leadership on progress, risks, and opportunities.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* Education: Bachelor's degree required.
* Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
* Skills & Abilities: Mastery of one or more programming languages such as Python, TypeScript, or C#/.NET. Demonstrated expertise in querying and managing relational data using SQL and Redshift. Ability to work on a team. Ability to communicate highly technical information effectively to various audiences.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):
* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION:
The annual salary range for this position is $125K - $150K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO: Starting at 19 days a year; based on type of job and tenure
* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
* 401K with up to 6% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights