ServiceNow Engineer

Location:

Job Summary
ServiceNow Engineer who participate in the designing, developing, and supporting of ServiceNow solutions. Ideal candidate will have strong problem-solving skills, and ability to collaborate across departments and lines of business.

Essential Functions

• Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain integrations between ServiceNow and other enterprise systems.
• Ensure compliance with best practices for coding, testing, and deployment.
• Troubleshoot and resolve technical issues related to ServiceNow applications.
• Create and maintain comprehensive documentation for all changes and configurations.
• Participate in Agile development processes.
• Support upgrades patches and new releases of the ServiceNow Platform

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Skills

• Basic Understanding of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Working Knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Basic Understanding of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Basic Understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Basic Understanding of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Working Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
• Basic Understanding of availability management; ability to utilize strategies and tools to ensure the timely availability of business data and applications.
• Working Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
• Basic Understanding of Information Technology (IT) systems; ability to utilize a variety of system tools, guarantee service availability, and ensure optimal IT system performance.
• Working Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
• Basic Understanding of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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