Product Manager, Aviation Service

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Aviation Service Product Manager will drive strategic service development of the customer offering including the experience, performance, and assurances for the Aviation In-Flight Connectivity business. You will be responsible for understanding and defining competitive market-facing service offerings that correspond with corporate financial and strategic goals. You will serve as the liaison between commercial sales team within the business and the internal capacity team regarding venue and service forecasting.

• Understand and analyze internal and competitor customer-focused solutions in the Aviation In-Flight Connectivity market. Study the market and performance factors that drive engagement, usage, and happiness.
• Partner with business development teams to develop service offerings in alignment with corporate satellite capacity objectives and central initiatives
• Support refinement business and financial models for services, inclusive of end user experience, usage, sentiment, and performance metrics
• Define service policies and conduct service plan experiments including A/B testing to optimize market offerings relative to performance, capacity, and financial targets
• Drive service assurance roadmap, working with Engineering to design, develop and deliver methods to competitively quantify service quality in relation to the offering while meeting corporate financial objectives
• Define, track, and interpret SLA and SLO performance across multiple dimensions of interest (time, geography, customer, etc.)
• Work with existing analytical frameworks and engineering tools to perform analyses related to service usage and performance
• Serve as single point of contact for Aviation sales and account teams regarding sales forecasting initiatives in support of demand forecasting and space segment roadmap
• Understand, communicate and detail potential service scenarios to ensure accurate space segment planning
• Translate, publish, and communicate forecasted feasibility and service metrics to the Aviation BU and executive collaborators
• Support operational teams in performance issue investigation and provide analytical insights for aviation-specific capacity constraints
• Provide requirements to Internal Forecasting Tool PMs to support Aviation use cases
• Support executive decision-making through comprehensive analysis and strategic research projects specific to aviation markets

This will be an onsite/hybrid located in Carlsbad, CA, Duluth, GA, or Tempe, AZ,

• Bachelor's degree in Business, Engineering, Aviation Management, Aerospace, or related field
• 4+ years of product management experience with demonstrated expertise in telecommunications, satellite communications, or aviation technology sectors
• 2+ years of experience in aviation industry with understanding of airline operations, fleet management, and connectivity requirements
• Strong proficiency in business and financial modeling with experience in service performance analysis
• Experience working with large, complex datasets, including SQL and Python graphing/analysis tooling, to derive actionable insights for strategic decision-making
• Knowledge of satellite communications technologies, capacity planning principles, and yield optimization methodologies
• Strong communication abilities with capacity to translate technical capabilities into market-relevant service offerings and engage diverse audiences
• Strong problem-solving skills and ability to manage multiple central initiatives simultaneously
• Proven ability to work collaboratively with sales teams, engineering groups, and executive collaborators

• Master's degree in quantitative field, MBA, or equivalent advanced experience in aviation or telecommunications
• Experience with satellite network analysis and telecommunications performance metrics in aviation applications
• Experience with forecasting methodologies, demand planning, and capacity management in service industries
• Experience with agile product development methodologies and cross-functional team leadership

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.