New

Assistant Director of Housing Operations and Guest Services

Georgia Southern University
United States, Georgia, Statesboro
Dec 22, 2025
Assistant Director of Housing Operations and Guest Services Job ID: 293562 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location Statesboro Campus - Statesboro, GA Department Information Resident Life - Admin Services Job Summary The Assistant Director of Housing Operations and Guest Services will be responsible for leading the hiring, training, and supervision of front desk student assistants to provide a centralized customer service model for University Housing. This position will be responsible for the regular supervision of 75+ institutional student assistants as well as the overall management of front desk operations with University Housing on the Statesboro and Armstrong campuses. This position will also be responsible for coordinating the use of the residence halls for summer camp and conference operations including scheduling and billing of groups in conjunction with the Division of Continuing Education and the Office of Special Events and Protocol. This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University. Responsibilities Oversee the front desk operations of University Housing on the Statesboro Campus and ensure that all staff members provide customer service driven response, correspondence, and interactions with parents and students. Will work with hall staff to develop administrative processes as part of front desk operations to ensure accurate auditing of keys, access cards, and other student resources at the residence hall desk areas Utilize and maintain the e-RezLife, When2Work, and StarRez databases as needed for residence hall conference and front desk operations In collaboration with Residence Education, Residence Life, the Department of Facilities Services, and Corvias Campus Living, will lead the mid-semester health and safety room inspection process, including the establishment of communications with students and campus partners Hire, train, supervise, and evaluate approximately 2 graduate assistants, 75 desk assistants, and 15+ conference assistants including annual and on-going training, bi-weekly payroll, and progressive discipline Coordinate University Housing's support of Admissions based recruitment events such as Eagle Preview, daily tours, and travelling recruitment events including coordinating with Residence Hall staff to locate tour rooms and recognize students who participate in tours Coordinate summer camp and conference operations with the Office of Special Events and Protocol, the Division of Continuing Education, and the Division of Facilities Services including the scheduling of groups, invoicing of housing affiliated charges, and providing upper level on-call support to triage issues Coordinate the Off-Campus Housing resources for University Housing by serving as a representative to the Statesboro Area Apartment Association and Student Apartment Safety Committee Utilize assessment data to inform planning and decision-making and assist in the development of University Housing policies and procedures within functional responsibilities Required Qualifications Educational Requirements Bachelor's Degree Required Experience Three (3) or more years of related work experience Preferred Qualifications Preferred Educational Qualifications Post-Master's coursework Preferred Experience Five (5) or more years of work-related experience Experience in residential operations Proposed Salary $55,126 - $70,307 This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities ABILITIES Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills Apply Before Date January 30, 2026 Application review may begin as early as January 5, 2026. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid driver's license upon and throughout employment. Equal Employment Opportunity Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation. Work generally performed in an office environment. Workweek may occasionally extend beyond 40 hours. Travel may be required. Work week may extends to evenings, weekends and/or holidays. May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation. Background Check Position of Trust To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=293562&PostingSeq=1 jeid-9a1a4e919b349b46baf55e06983e54a6