Optical Call Center Representative - (Ramsey, MN)

Join HOYA Vision Care and become part of a team focused on helping customers and supporting better vision every day. In this role, you will strengthen your customer service skills, learn the optical business, and support customers who rely on our products and expertise. You will work in a collaborative environment where your ideas, accuracy, and commitment to service matter. HOYA provides training and opportunities to build your knowledge and grow your career.

This role offers an opportunity to develop valuable skills while contributing to work that improves people's lives.

Wage: $20/hour

Shift: Monday - Friday 9:00am - 5:30pm

Location: Ramsey, MN (in office - not remote or hybrid)

What's in it for you?

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

What you'll do:

• Customer Focus: Genuinely enjoys helping people and responds to customer questions with courtesy, patience, and a positive attitude.
• Communication: Speaks and writes clearly and listens carefully to understand customer needs.
• Problem Solving: Asks the right questions to understand customer concerns, uses available resources and training to find solutions, and knows when to ask for help or escalate.
• Attention to Detail: Accurately enters orders and account information and reviews work before submitting.
• Dependability: Maintains reliable attendance and punctuality and follows through on assigned responsibilities.
• Willingness to Learn: Remains open to coaching and feedback and shows interest in learning optical products, systems, and processes.
• Adaptability: Stays calm and flexible in a fast-paced environment with changing priorities.
• Teamwork: Works well with others and supports teammates in meeting daily service goals.

• Computer Skills: Proficient in Microsoft Office tools, including Outlook, Word, Excel, and Teams. Comfortable navigating multiple systems and screens and learning order-entry and phone systems through training.

Qualifications:

• High School Diploma or GED
• 2 years of telephone customer service experience is a plus
• Optical experience recommended
• Must work out of the Ramsey office (not remote)

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose, and who embrace growth, so our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.