Engagement Specialist, Advanced (IKC)

Posting Date

Teammates focused on ESKD patients will spend more time on-site at clinics.

Facilitate CHE completion in nephrology office or in clinic, as needed. Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments. (CKD 15%, ESKD 50%)

Perform outbound calls to patients, caregivers and clinics for CHE scheduling, reminders, and rescheduling. Schedule at home telehealth CHEs for patients outside of DaVita facilities and/or unable to see at a facility. (CKD 50%, ESKD 15%)

Welcome new patients to the program and/or collect any new concerns for existing patients. Escalate concerns to the RN or Nurse Practitioner as appropriate. This may be done via outbound call or in person. 15%

Other duties as assigned, such as mentoring/training new hires, leading special projects (e.g. process improvement), covering for TMs on PTO, and providing additional coaching to TMs as needed. Acts as subject matter expertise to teammates. 10%

Proactively attempt to reengage high risk patients to support the RN in reachability 10%

2-4 years of experience

High school diploma required

Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook Required

At least 2 years of professional work experience Required

Prior experience working in a customer service or patient-facing role Required

Prior experience leading teams as a supervisor or special project lead Required

Prior experience in telephonic / high volume outreach environments Preferred

Prior experience in a healthcare setting Preferred

Drive time: If focused on CKD patients, this role should expect to drive to nephrology offices 1-2 days/week. If focused on ESKD, this role should expect to drive to dialysis clinics 3 days/week. Drive time will be considered with the leader and may include clinics up to 2 hours away.

Overnight travel: <1x / quarter; At the discretion of the local leader for purpose of training or team meetings.

Nights/Weekends: 0-10% of time as needed and agreed-upon between teammate and leader.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.