Transitions Processing Specialist

Customer Service Opportunity in Financial Services

Transitions Processing Specialist

Training Class Start Date 01/26/2026

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type:Full-time, Non-Exempt

You will spend the first several weeks in classroom training. The schedule for training will be different than your ultimate assigned schedule as the trainingis are set up covering all three time zones at once.

Salary: $45,000 - $55,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page at:

https://careers.osaic.com/Creative/Benefits.

Summary:

The Transition Processing Specialist will be part of a team responsible for the accurate, timely and efficient processing of incoming and outgoing paperwork pertaining to client account opening, account maintenance, rep changes, sponsor company changes and supporting the day-to-day activities associated within Brokerage Operations. This role is also responsible for taking client data provided by transitioning financial professionals, opening accounts and creating paperwork for client signature.

Education Requirements:

Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

• Reviewing data provided by financial professionals and generating all necessary paperwork to client for signature.

• Provide a high level of service and support to independent financial advisors nationwide.

• Review, process and follow up on various brokerage and non-brokerage account requests.

• Must act as subject matter expert for several different responsibilities within brokerage Operations.

• Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.

• Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems

• Pay close attention to detail, process work accurately and work on repetitive tasks

• Answer internal and external phone calls; make outbound phone calls to our advisors.

• Update contact management systems with professional grammar and spelling.

• Exercise judgment to know when to escalate issues to manager or supervisor.

• Flexibility is required to respond to increases in workflow.

• All other duties as assigned.

Basic Requirements:

• 2-3 years relatable or transferable work experience; financial services experience preferred

• Must be proficient in the following Microsoft programs: Excel, Word, Outlook, Edge, Teams

• Must become proficient with the following systems: NetX360, Wealthscape, Front-End Imaging (FEI), Salesforce (contact management and imaging workflow systems), eQuipt and other assigned back-office functions.

• Must acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.

• Must be team-oriented and client-focused.

• Ability to work overtime, including weekends, as needed to support heavy work volume when applicable.

Preferred Requirements:

• 2+ years' experience in financial services operations or broker-dealer setting.

• Completion of the FINRA SIE exam

• FINRA Series 7

• Experience with Smartsheets

• Experience with Envestnet / Wealth Management Platform